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Ninon DemarcheND

Ninon Demarche

IT & SAP Change Management | Public Sector

€700/day
Rueil-Malmaison, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ninon

Are you leading an IT or organizational transformation andneed an expert who truly engages your teams?
**I'm here for that**.

Change Management & IT Project Management Consultant, **I turn your technological deployments into successful adoptions — not just go-lives**.

🎯What I bring you concretely
  • A tailor-made change strategy, from stakeholder mapping to the last trained user
  • Training that truly upskills (not just slides)
  • Rigorous management that secures your milestones and anticipates resistance

🏆What sets me apart
  • Certified Prosci, SAFe Agilist & SAP S/4HANA — I speak both business and IT language
  • Immediately operational on SAP S/4HANA, SAP EnableNow, ServiceNow, Jira
  • International: projects led in France/India environments at L'Oréal
  • Autonomous in content production: materials, videos, use cases

📂My playgrounds
  • SAP S/4HANA Deployments (Air France, Editis)
  • Large Account IT Transformation (SNCF, France Travail, CNSA, Disney)
  • Mobilization of field relay networks (+20 relays, +30 training sessions led)
  • Supervision of junior consultant teams

💼Deliverables I contribute to
  • Change Management Plan & Support Strategy
  • Stakeholder Mapping, Impact Analysis, Personas
  • Training Plan & Multi-channel Communication Plan
  • Training Materials, Videos, Use Cases
  • Steering Committees, Follow-up Committees, Project Reporting

✅ 5 years of experience | Large Accounts | Prosci Certified
📍 Île-de-France — Missions in France & international
  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Rueil-Malmaison (up to 40km)

Experience

  • CNSA
    Change Management Consultant — National IT Deployment | Public Sector & MDPH
    PUBLIC SECTOR
    July 2025 - Today (11 months)
    Paris, France
    🏛️Context
    TheCNSAis deployingSI-Évaluation**, a unified national tool for the **MDPH(Departmental Houses for People with Disabilities), which assess applications for compensation for people with disabilities (AAH, RQTH, PCH...). The objective: decommission the 4 existing editor tools, harmonize practices across the country, and ensure compliance withRMQSregulatory standards.

    A project with **significant human and regulatory stakes**, at the heart of public service for disability.

    🎯My mission:End-to-end change management for MDPH agents, proximity referents (RP), pilot MDPHs, business experts, and directors — with **field travel across France**.

    📋Change Strategy & Management
    • Definition of thechange management planfor the year: awareness, training, adoption, and support phases
    • Development of theclose support approachfor Proximity Referents (RP) as field relays
    • Mobilization and animation of a network of+20 field relays(RP and pilot MDPHs)
    *Close coordination with the product team:project manager, external service providers, developers, CNSA business experts

    🎓Training & Content

    *+30 sessions delivered:in-person, national webinars, distance learning

    *+20 materials(step-by-step guides, memo sheets, presentations)

    *+12 tutorial videoson the tool's key features

    *4 use casesreplicating real evaluation scenarios

    *Knowledge validation quizzeson Microsoft Forms
    • **Newsletter articles**, Teams posts
    🎮Gamification & Active Pedagogy
    Design of an innovative pedagogical approach to maximize engagement:

    *Role-playing and simulations

    *Practical exercisesin real conditions

    *Knowledge validation quizzeson Microsoft Forms
    Change Management Project Management Gamification Training Agile Methodology
  • L'Oréal SA - L'Oréal France
    Change Management Consultant — IT Team Transition | International Environment | Prosci ADKAR
    FASHION AND COSMETICS
    March 2025 - July 2025 (4 months)
    Paris, France
    🌍Context
    L'Oréal is undergoing anIT development team transitionbetween France and India. The challenge: ensure a smooth handover, maintain operational continuity, and sustainably engage teams on both sides in this major organizational change — **following the Prosci methodology**.

    🎯My mission
    To support and facilitate the transition by structuring the entire change process during the transition and post-transition phases, working with **+50 stakeholders across France and India**.

    📋Strategy & Management
    • Formalization of thevision and success ambitionsfor the transition and post-transition phases
    *Stakeholder mappingacross 5 teams: definition of criteria, personas, and sub-domains

    *Impact analysis on +50 stakeholders:identification of resistance and adoption levers
    • Structuring the approach according to theADKAR model(Prosci)

    📣Communication Plan
    • Definition of5 communication channels:newsletters, plenary sessions, team meetings, hybrid formats, managerial communications
    • Planning ofpriority topics for 2025 and 2026
    • Organization ofhybrid events(in-person + remote) for+70 peoplein France & India
    • Deployment ofmonthly questionnairesto measure engagement and make continuous adjustments

    🎓Training Plan
    • Definition of atraining strategyadapted to the needs of the transitioning teams
    *Identification of skill gapsand associated upskilling paths
    • Consideration ofinternational and cultural constraintsin France/India

    In Figures
    +50 stakeholders analyzed | 5 teams | 5 communication channels | +70 people | France & India

    Change Management • International Environment • Prosci • ADKAR • Team Transition • Communication Plan • Stakeholder Mapping • Impact Analysis • Training • Hybrid
    Change Management English Persona Strategic Vision Communication Strategy
  • SNCF
    IT Program Management — Governance & Risk Management | IT Transformation
    TRANSPORTATION
    March 2024 - December 2024 (9 months)
    Saint-Denis, France
    🚄Context
    SNCF is undertaking a **large-scale IT and business transformation**, involving 6 simultaneous strategic projects (business, IT, Change). Supporting the **Program Director**, I manage overall steering and governance structuring to secure deployments.

    🎯My mission

    **Structure and manage program governance**, formalize monitoring tools, and support the 2025 deployment trajectory — while supervising a senior consultant.


    📋Governance & Management
    • Implementation ofnew Steering Committee instancesto track progress, risks, and decisions for6 projects(business, IT, Change)
    *Facilitation of steering committeesin support of the Program Director

    *Tracking of milestones, arbitrations, and consolidated multi-project reporting

    *Supervision of a senior consultant


    🗺️Mapping & Trajectory

    *Formalization of application and functional mapsfor about twenty applications
    • Construction of the2025 deployment roadmap
    • Definition ofdeployment scenariosand comparative analysis
    • Program risk analysis and development of theassociated mitigation plan

    📁Repository & Tooling
    • Construction of aprogram requirements repository
    • Development of theworkflow for business process kinematics
    • Formalization ofmonitoring and risk management processes
    • Structuring ofgovernance deliverables:minutes, dashboards, action plans

    ✅ In Figures
    6 projects managed | ~20 applications mapped | 1 consultant supervised | National IT Transformation

    Program Management • IT Governance • Steering Committee • Risk Management • Application Mapping • Deployment Roadmap • Requirements Repository • Change Management • IT Transformation • SNCF
    Governance Risk Mapping Project Management Steering Committee Project Deployment

Recommendations

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Education

  • Master PGE
    NEOMA BUSINESS SCHOOL
    2020
    Programme Grande Ecole

Certifications

  • Prosci Change Practitioner
    Prosci
    2025
    Prosci ADKAR
  • SAP SD
    SAP
    2021
    SAP S/4 HANA SAP SD

Skill set

Categories