Nilisha C.

Analyzed business requirements and translated them into functional specifications, user stories, and acceptance criteria within an Agile environment. Collaborated with cross-functional teams (Tech, Data, Product Owners, and business stakeholders) to align digital solutions with business priorities. Contributed to product backlog management, backlog refinement sessions, and coordinated User Acceptance Testing (UAT). Supported the deployment and continuous improvement of digital solutions, ensuring effective coordination between technical and business teams. Analyzed operational data and performance metrics to identify opportunities for process optimization and improved user experience. Engaged with international stakeholders to support the evolution of digital solutions and data tools

Conducted business analysis for international clients (United States, United Kingdom, Germany) in collaboration with cross-functional teams (Sales, Finance, Business, Tech, Data) in multicultural environments. Gathered and formalized business requirements; produced functional specifications, user stories, and acceptance criteria to support digital and SaaS solution development. Actively contributed to Agile (Scrum) methodologies, including backlog management and prioritization, sprint planning, and UAT coordination. Coordinated between business stakeholders and technical teams to ensure alignment between business priorities, product roadmap, and solution delivery. Contributed to the full product lifecycle: analysis, design, implementation, testing, deployment, and continuous improvement. Performed data and process analysis to identify opportunities for operational optimization and enhanced user experience. Leveraged operational data and performance indicators to identify improvement areas and support data-driven decision-making.