Freelancer profile translated to English.
Back to original languageAbout Niako
Bilingual French-English Operations Coordinator, I support international teams in the deployment of digital projects, process structuring, and client/partner relations.
My approach combines pedagogy, intercultural communication, and data analysis to facilitate tool adoption, optimize execution, and create a clear, efficient, and sustainable experience.
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Japanese
Conversational
Korean
Basic
Can work on-site
Nanterre (up to 50km), Bordeaux (up to 50km), Strasbourg (up to 50km), Marseille (up to 50km), Toulouse (up to 50km)
Experience
- MaltCustomer Success ManagerDIGITAL AND ITSeptember 2025 - January 2026 (4 months)Paris, France
- Personalized support for freelancers during registration and mission setup (profile, proposals, administrative procedures).
- Primary contact with large account administrative teams to ensure smooth operational execution of missions.
- Management of contractual and legal documents (collection, verification, updates, renewals).
- Preparation of quotes and support for sales teams in structuring offers.
- Participation in client follow-up meetings to clarify processes and streamline collaboration.
- Handling of financial matters: creation and tracking of purchase orders, timesheet validation, invoice management, and discrepancy resolution.
- Collaboration with the Finance team for payment tracking, debt collection, and reconciliation.
- Rigorous tracking in Malt tools to maintain up-to-date and compliant records.
- Continuous contribution to improving operational workflows to reduce friction and enhance user experience.
- Autour de MaryProject ManagerCONSULTING AND AUDITSFebruary 2025 - May 2025 (3 months)Paris, FranceLe Teranga Meet aimed to bring together individuals interested in returning or settling in Senegal, either through entrepreneurship or professional opportunities. The objective was to offer these individuals a space for reflection, project clarification, and networking, through thematic conferences and targeted meetings.I participated in the organization of the event through:- Definition of the event- Establishment of the event timeline/program- Participation in marketing meetings- During the event, maintaining the pre-established program
- Octopus Energy FranceOperations and Partnerships OfficerENERGY AND UTILITIESDecember 2024 - April 2025 (4 months)Paris, France
- Monitoring partner performance (contract signing and activation rates).
- Updating partner content.
- Identifying and resolving interruptions in the sales funnel.
- Competitive intelligence and updating the comparative analysis of offers.
- Managing partner accounts, particularly for an ongoing group purchase.
- Monitoring sales (acquisition and churn), billing, technical tickets, and data requests related to the operation.
- Responding to requests from partners and clients experiencing subscription difficulties.
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Education
- Bachelor of Commerce, International Commerce: LEA License - French equivalent to the British Bachelor of Arts in AppliedUniversité Paris 82020Licence de commerce , Commerce international : Licence LEA - French equivalent to the British Bachelor of Arts in applied
- MSc, International Negotiation & Business DevelopmentRennes School of Business2022Msc, International Negotiation & Business Development