N'Datté D.

Do you need to better structure your client support or evolve your teams in a context of transformation, growth, or reorganization? I intervene to help you clarify roles, streamline journeys, strengthen adoption, and improve the quality of interactions, both for clients and internal teams.

For over 10 years, I have worked in SaaS, EdTech, training, and B2B environments, with experience at the intersection of customer success, onboarding, adoption, change management, facilitation, and professional coaching.

I support my clients on topics such as structuring post-sales, improving onboarding, adopting an offer or product, maturing customer-facing teams, facilitating workshops, coaching managers and teams, as well as posture, communication, collective dynamics, and sustainable performance.

My added value lies in my ability to bridge business challenges, customer experience quality, and the human realities on the ground. I combine strategic vision, execution skills, a coaching mindset, and a strong ability to create clarity in complex contexts.

I regularly work on projects such as:

structuring a post-sales approach, designing or improving onboarding journeys, facilitating alignment or workshop sessions, coaching teams on their relational and collaborative practices, or coaching managers and employees on trust, inter/intra-team communication, mental load, burnout prevention, and quality of work life.

I work in French and English.