Freelancer profile translated to English.
Back to original languageAbout Nawal
You transform. I guarantee adoption.
66% of change initiatives fail, only 34% succeed. I ensure project success through change management, strategic communication, and project management. My specialty: a data-driven approach to change. I drive adoption through data to adjust actions in real-time and demonstrate the ROI of change management.
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Consultant specializing in change management and adoption of IT solutions (SaaS / CRM / M365) and/or cultural change (harmonization of business processes, collaboration...). I work in digital transformation contexts with 6 years of experience in large corporations and consulting missions.
Proven experience in deploying business tools to large populations (up to 50,000 users), with real adoption measurement beyond simple go-live.
Fast production capability: communication kits, short training modules, video tutorials, adoption dashboards.
Daily user of AI, I actively monitor operational opportunities related to AI agents, with a personal project in progress.
IT Use Cases:Salesforce, Ivalua (P2P), SAP, Dynamics 365, M365, Oracle, internal workflows, VPN, workstation.
Cultural Use Cases:Optimizing customer NPS, harmonizing communication processes, adopting Lean Management, harmonizing sales prescription processes, deploying order portals...
Let's discuss your use case.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 15km)
Experience
- FRAMATOMEChange Management and Adoption Consultant - ITILENERGY AND UTILITIESJune 2025 - November 2025 (5 months)Nanterre, FranceACTIVITIES: CHANGE MANAGEMENT STRATEGY
- Steering the change management strategy within an IT department organized according to the ITIL framework, in constant coordination with technical teams to align support actions with IT system evolutions.
- Participation in the CAB (Change Advisory Board), IT Modernization Committee, and weekly committees - representing the change management / user adoption dimension in technical decision-making bodies.
- Transversal coordination of IT, business, and communication stakeholders to ensure consistency between technical roadmaps and operational priorities.
- Impact analysis and prioritization of IT projects with secured deployments to minimize service interruptions for a scope of 50,000 users.
- Steering of multi-stakeholder transversal projects (internal/external) with reporting on progress, risks, and milestones.
ACTIVITIES: USER ADOPTION, DEPLOYMENT, AND COMMUNICATION- Change management for new processes and tools (PC and mobile office, PC-to-PC data transfer, IAM tool): user training, emailing campaigns, targeted communications, dedicated SharePoint page, webinars by business target.
- Production of engaging video tutorials for VPN deployment in an urgent context (maintaining remote work for 50,000 employees) - 100% adoption rate.
- Development and deployment of international communication and training plans, in bilingual writing (FR/EN).
- Creation and updating of operating procedures to ensure proper tool adoption - simplification of technical subjects.
- Writing, posting, and updating intranet content: service catalogs, self-help sheets, knowledge base optimization.
- Design of engaging communications (FR/EN) for incident announcements and planned downtime.
- Crédit Agricole AssurancesProject Manager: PMO, SAAS Change Management, and Continuous ImprovementBANKING AND INSURANCEMay 2024 - May 2025 (11 months)Paris, FranceACTIVITIES: PMO - GOVERNANCE AND PROGRAM STEERING
- Structuring multi-team governance for the sales performance industrialization program (13 workstreams) by implementing decision-making committees (Operational, Coordination, Steering) to improve strategic prioritization and operational performance.
- Facilitating and steering weekly, monthly, and quarterly committees - tracking milestones, resolving blockers, adhering to the critical path.
- Systematic drafting of minutes within 24 hours with actionable RACI and key upcoming deadlines.
- Preparation of Steering Committee meetings: decision-making support documents for leadership (budget arbitration, resources, milestone validation).
- Contribution to budget and man-day tracking - reporting to leadership.
ACTIVITIES: CHANGE MANAGEMENT - DAMAAAS SAAS ACTIVITY TRACKING TOOL- Support for the deployment of DAMAAAS, a SaaS activity tracking solution centralizing the insurance sales prescription chain: eliminating information loss and duplicate entries.
- Needs analysis by user profile and design of a change management strategy adapted to each population.
- Agile/SCRUM steering from design to go-live: business/IT requirements framing, POC, technical coordination.
- Deployment of the adoption program: general meetings, demonstrations, webinars, communication campaigns, educational materials, and video tutorials.
- Monitoring deployment effectiveness via KPIs (Forms) during pilot phases.
ACTIVITIES: CONTINUOUS IMPROVEMENT AND TRANSVERSAL COORDINATION- Reference and facilitator for continuous improvement committees to identify and resolve IT and functional pain points.
- Collection and analysis of feedback: feeding JIRA Backlogs, continuous improvement, prioritization.
- Steering transversal projects: benchmarking, website redesign, version upgrades, organizational restructuring.
- TotalEnergiesProject Manager Change Management M365 & Network AnimationENERGY AND UTILITIESSeptember 2022 - December 2023 (1 year and 3 months)Nanterre, FranceACTIVITIES: M365 CHANGE MANAGEMENT AND TOOL ADOPTION
- Supporting users in adopting collaborative M365 tools, particularly SharePoint and Viva Engage.
- Redesign and modernization of the OneCom SharePoint: content creation, regular updates, and animation to keep the platform dynamic.
- Facilitating and presenting tools during general meetings and webinars to raise awareness within the network about collaborative best practices.
- Mapping and analysis of training needs across different Group entities to identify areas for skill development for each employee and reporting to the Communications Department.
- Satisfaction reporting and KPI monitoring of the department's actions - reporting to the Communications Department with continuous improvement recommendations.
ACTIVITIES: NETWORK ANIMATION AND COHESION- Managing emailing campaigns to circulate information and give a voice to field teams.
- Organizing recurring "OneCom" events: seminars, webinars, team building, general meetings to maintain cohesion within the network of communicators (900+ communicators).
- Organizing and facilitating monthly general meetings with the Director of Communication: collecting field topics (best practices, lessons learned), preparing materials, and presenting to the Director.
- Collecting and highlighting field initiatives during general meetings: each communicator could propose a topic, thus valuing the contribution of all global entities.
- Conducting satisfaction surveys on the communication department's actions and analyzing feedback. Reporting to the Director and implementing continuous improvement actions.
- Organizing and coordinating a major international unifying event bringing together all Group communication directors - logistics, program, speakers, and follow-up. Developing a satisfaction report.
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Education
- Professional Bachelor's Degree in E-commerce and Digital Marketing / Project Manager in Digital CommerceIUT Evry Paris-Saclay / Engineering School of Digital Technologies (Université Paris-Pantheon ASSAS)2020
- Master's Degree in E-Business, Strategy & Digital Transformation / Expert Manager in E-business and Digital TechnologiesEDC Business School / EFREI (Université Paris-Pantheon ASSAS)2022