Freelancer profile translated to English.
Back to original languageAbout Nathalie
Copywriter Tourism & Hospitality
Looking to attract more travelers, enhance your destination or establishment, and turn interest into a genuine desire to visit?
After 30 years in the tourism and airline industry, I support independent hotels, tourist offices, destinations, and travel brands in creating content that makes people want to choose, book... and return.
My core business:
- Tourism & hospitality copywriting
- Brand storytelling and immersive content
- Newsletters and editorial sequences
- Presentation pages, experience sheets
- Customer experience and persuasive communication support
My approach is human, structured, and grounded in reality:
I understand the constraints of the field (seasonality, competition, commercial pressure) and the expectations of today's travelers, whether they are seeking authenticity, comfort, or memorable experiences.
✅ Why work with me?
- 30 years of field experience in tourism and aviation
- Dual expertise in customer experience and communication
- Clear, embodied, and engaging content, designed for your audiences (families, young travelers, premium clientele, locals)
- A fluid, reliable, and involved collaboration, always with concrete solutions adapted to your reality
📩 Let's discuss the words that will make your customers travel... even before they arrive.
French
Native or bilingual
Spanish
Fluent
English
Fluent
Remote only
Primarily works remotely
Experience
- nathalierossatisseau.comCopywriter TourismTRAVEL AND TOURISMDecember 2024 - Today (1 year and 6 months)Nantes, FranceEditorial strategy & brand storytellingWeb writing: articles, pages, newslettersConversion-oriented copywriting & customer experienceBrand tone optimization (Gen Z, premium, local)Immersive & emotional content for travel industry playersContent strategy & online visibility consulting
- Puy Du FouCustomer Experience & Reservations SupervisorTRAVEL AND TOURISMJanuary 2018 - Today (8 years and 5 months)Les Herbiers, FranceSupervising 50 travel advisorsOptimizing sales pitch and customer experienceKPI management, continuous performance improvementTraining in persuasive communication and active listeningHandling disputes, maintaining quality standardsHighlighting brand storytelling in every interactionCollaboration with marketing and visitor experience teamsDeveloping customer satisfaction and loyalty
- Frequent Flyer Travel ParisBusiness Travel AdvisorTRAVEL AND TOURISMSeptember 2016 - December 2017 (1 year and 3 months)Paris, FranceManaging traveler emergencies and unforeseen events (delays, cancellations, changes)Clear, reassuring, and solution-oriented customer communicationMulti-channel bookings: flights, hotels, trains, car rentalsQuick decision-making and maintaining premium serviceCross-team coordination and business continuityCustomer relations, active listening, and crisis managementEmpathy, clarity, and responsiveness: the foundation of my tourism copywriting
Reviews
Frédérique
Dirigeante REACTIV'PRO - Reactiv'Pro
Reviewed on 12/1/2025
Nathalie wrote 2 newsletters for my company; she immediately understood my expectations and was very efficient in both content and deadlines. I will not hesitate to contact her again for future projects.
Laetitia
Laetitia Maarek
Reviewed on 11/17/2025
A pleasure working with Nathalie. She immediately understood my needs and created content that reflects me and converts. I will definitely use her services again.
Recommendations
+7
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Education
- Copywriting TrainingSelim Niederhoffer's 10x10 Protocol2024
- Master's Degree in Applied Foreign Languages English & SpanishUniversity of Santiago de Compostela, Spain1989Option Commerce International