Natacha Margani

I managed daily phone calls, emails, and visitor reception, ensuring smooth communication with clients and colleagues. I prepared, classified, and archived administrative documents, drafted letters and reports, and followed up on files to ensure deadlines were met. I organized meetings, prepared necessary materials, and coordinated schedules. I also supervised office supplies and provided administrative support to various departments, contributing to the efficiency and smooth daily operation of the team.

I oversee all daily operations, ensure customer satisfaction, and the smooth functioning of the team. I coordinate bookings, track client files, and manage relationships with tourism partners. I train and organize staff, plan schedules, and ensure adherence to commercial objectives. I manage agency communication, budget tracking, and activity reports. My role is to optimize sales while guaranteeing quality customer service and a personalized experience for each traveler.

Organization and facilitation of recreational and socio-cultural activities adapted to residents (games, creative workshops, memory sessions, outings, etc.).