Freelancer profile translated to English.

Description

Experienced IT support technician, I have been working for several years in demanding environments, particularly in the medical sector and in multi-site companies. My expertise covers IT asset management as well as level 2 user support, including the deployment of new equipment and the resolution of complex incidents.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Nice (up to 50km), Aix-en-Provence (up to 50km), Toulouse (up to 50km)

ACMS
Permanent contract: Level 2 IT Support Technician
HEALTH AND WELLNESS
July 2024 - June 2025 (11 months)
Technical environment: Windows 10; Windows Server 2008/2012; Office 365; Medical business applications (Visiolite, Audiowin, Padoa...); Active Directory; BeyondTrust (taken over); VMWare; Easyvista; WAPT Console; PapercutMF; PUTTY
• Preparation, Master image and deployment of workstations and mobile devices via Microsoft Intune (security policies, compliance, updates)
• Management of user identities and access rights via Active Directory and Microsoft Azure AD (security groups, license assignment, MFA)
• Diagnosis and resolution of level 2 technical incidents (network, system, application) via the Easyvista ticketing platform
• Participation in the physical installation of equipment in IT racks: cabling, patching, power supply, integration of switches and UPS
• Technical support to users and assistance during digital environment changes (new tools, new procedures)
• IT asset management, stock monitoring, inventory, traceability, sending equipment or intervention to remote sites, as well as diagnosis and repair of equipment (PCs, Printers, Docks) out of manufacturer warranty
Aréas assurances
Permanent contract: Level 2 IT Support Technician
November 2020 - June 2024 (3 years and 7 months)
Technical environment: Windows 7/10/11; Citrix; Windows Server; ISILOG IWS; Office 365; Active Directory; TeamViewer; Azure AD; Intune; ZeeConf monitoring
• Testing new Surface Pro 9 tablets during pre-deployment phase
• Administration of rights granted to each user via Active Directory (GPO)
• Preparation for the deployment of new equipment (Dell 55XX, Surface X, Lexmark Printer etc...)
• Handling and sorting of incidents, requests and services (Ticketing) via the ISILOG IWS solution
• Writing of informative documentation for employees as well as for level 1 support technicians
• Intervention reports and expense reports
Aréas assurances
Fixed-term contract: IT Support Technician
July 2020 - August 2020 (1 month)
• Deployment of new workstations for a pilot team and monitoring of various incidents reported by the team.
• IT asset management (Isilog IWS, Microsoft Active Directory and Intune).
• Installation and configuration of business applications