About Nadia
New on Malt. Not in Ops. Delivered within 24/48
When everyone works differently, the organisation hasn't caught up after a pivot, and informal systems break down after scaling, the problem is no longer about strategy—it's about operational answers.
Static management manuals are obsolete, and there is no need to build from scratch. Today, operations are about practical (and smart) execution. Separating active improvement governance from daily operations ensures you maintain progression and autonomy.
- You don't need another consultant with a 60-slide theory deck. You need a clear alignment diagnostic with prioritised actions working doc.
- You don't need another meeting about the process problem. You need the process written down.
- You don't need to buy more AI tools or announce a blind team restructure. You need role clarity, documented process maps, and systems that actually scale.
- You don't need a full-time Ops Manager, nor a basic VA. You need senior execution capacity, on-demand, that understands your business context.
— — —
What I do:
- I position — I audit your strategy alignement and your organisational maturity and deliver a working document
- I architect — I design the systems: org structure, role clarity, ... deployment kits
- I execute On-Demand — tasks you should not be doing and deliver within 24–48h
— — —
What I typically handle:
- Alignement reports
- Visual Process design & documentation (Process models, BPM, SOP)
- Organisational charts & role mapping
- Ready-to-use canva Docs
- Scorecards & step-by-step Action Plans
- Data works (Excel/Sheets)
- Document editing, layout & formatting
- Admin & HR task support (coordination, follow-up, job descriptions, onboarding docs, screening)
— — —
How & with who I work :
Sprint-based. Continuous delivery updates.
Solos, founders, ops managers, and COOs who need external capacity with internal-level understanding of their business.
— — —
English
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual
Italian
Basic
Remote only
Primarily works remotely
Experience
- ADAIN Ltd | Remote (UK, France, MENA) |Principal Consultant & Operations Strategist IndependentCONSULTING AND AUDITSMarch 2023 - Today (3 years and 3 months)Londres, United KingdomWorking with SMEs, funded startups, and traditional service firms across law, construction, education, and food-tech. Engagements typically happen when there is a critical disconnect between leadership strategy and daily execution, or during high-stakes operational crises.Delivered:— Organizational maturity audits and operational gap analyses— Deep workflow mapping and root cause analysis (operational, financial, and strategic)— Target Operating Models (TOMs) designed in BPMN 2.0 standard (via Camunda and Adonis)— RACI matrices and deployment-ready Standard Operating Procedures (SOPs)— Scenario documentation and risk assessments for restructuring or divestment— 90-day actionable execution plans tied directly to specific operational bottlenecks— Single-page executive briefs structured for rapid C-level and board decision-making
How:
Engagements are structured in defined, outcome-based sprints. Diagnosis always precedes design (using frameworks like DMAIC). Complex workflows are mapped using standardized BPM modeling to pinpoint hidden inefficiencies visually. All data gathering and client coordination are orchestrated 100% remotely. Deliverables are handed over in plug-and-play formats without building long-term consultant dependency.Key Engagement Example:
For a funded food-tech startup in Dubai burning capital past its launch date, produced an emergency diagnostic that allowed the founding team to execute a structured divestment and partially recover their investment before total capital loss.Tools
Camunda, Adonis, Notion, Antigravity.. - Private Business SchoolOps manager | Educational 100 remoteEDUCATION AND E-LEARNINGJune 2022 - March 2024 (1 year and 9 months)Paris, FranceNewly established educational institution. Greenfield state with no existing operational infrastructure. Fully remote engagement from launch
Pedagogical Leadership
— Recruited the initial academic staff and designed competency-based training programs— Managed academic scheduling, instructor coordination, and the complete student lifecycle— Successfully prepared and participated in the firm's Qualiopi audit (the French national quality certification for training providers)Operational Implementation
— Designed and mapped core back-office operational processes from scratch— Built SOPs, standard external communication templates, and operational canvases— Defined task distribution and established the RACI matrix across all academic and administrative functions— Engineered an async coordination system (Notion) to track and manage student processing remotelyHow:
- All processes were designed visually before execution and and improved
- Operational SOPs and templates were created specifically to eliminate manual repetitive work for the team.
- The entire academic launch was orchestrated remotely without a physical presence
- relying entirely on structured async communication systems, clear task allocation, and rigorous quality standards aligned perfectly with Qualiopi requirements.
Tool:
Office for remote, Teams, Sharepoint, Draw.io, Notion - Private law officeOffice & Operations ManagerLEGALApril 2019 - March 2021 (1 year and 11 months)Alger, AlgeriaHigh-volume private law firm. Handled in two distinct phases: executing rigorous daily legal operations, then leading an accelerated administrative modernization prompted by COVID-19 restrictions.Handled in two distinct phases:
- managing daily legal operations,
- leading the administrative modernization of the firm.
Delivered:
Daily Legal Execution & Standardization (Phase 1)
— Managed the firm's complex agenda: client meetings, tribunal audiences, and bailiff (huissier) coordination— Standardized the drafting of legal requests (requêtes). Built automated document templates (auto-headers, dynamic numbering) to eliminate recurring manual errors— Physically assembled case files and evidence binders (pièces justificatives) for daily tribunal hearings— Handled invoicing, daily office administration, and internal staff coordination (interns)Operational Modernization & Crisis Response (Phase 2)
— Digitalized case tracking and archiving systems (both physical and digital), yielding a 30% administrative efficiency improvement— Built automated tracking dashboards to replace manual daily paperwork preparation— Ultimate Outcome:
The newly built digital infrastructure and automated templates enabled the managing partner to operate the entire firm autonomously during strict pandemic lockdowns, with zero disruption to active legal cases.How:
Case digitalization was implemented through a methodical audit: physical classification → digital archiving → software tracking. Daily administrative friction was reduced by designing smart templates for repetitive legal documents. Dashboards were built using advanced Excel logic. The system respected strict legal confidentiality while ensuring operational resilience.
Recommendations
Be the first to recommend Nadia
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Ph.D.Ph.D.
- LL.B.University of Paris 12021LL.B.