Freelancer profile translated to English.

Description

Hello,

With 7 years of experience in IT support, progressing from level 1 to level 3, with solid expertise in data analysis and database management.

Proficient in handling incidents at all levels, from level 1 to level 3, and possessing strong analytical skills to effectively resolve technical issues.

I can be a major asset in handling your incidents and in application monitoring, database processing and querying are also my strengths.

Do not hesitate to contact me so I can elaborate on all my experiences and technical skills.

I am enthusiastic about the prospect of collaborating with motivated teams and contributing to innovative projects.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km)

Amaris Consulting (Orange)
Support Engineer
TELECOMMUNICATIONS
June 2024 - September 2025 (1 year and 3 months)
Lens, France
Technical activity management
Development of the zero copper project
Team meeting facilitator
Task scheduler.
Meeting Facilitation Crisis Management Project Management Leadership Scheduling
Helpline Lille (McDonalds)
N3 Technical Expert
DIGITAL AND IT
January 2022 - January 2024 (2 years)
Marcq-en-Barœul, France
Creation of problem sheets for general incidents,
SQL scripting on Firebird database,
Remote maintenance on DELL servers Knowledge management
N2 N3 incident processing
Analysis of incident recurrences
SQL Dell Servers Firebird Service Now Microsoft Power BI
Helpline Lille (McDonalds)
N1/N2 Referent Technician
DIGITAL AND IT
January 2018 - January 2022 (4 years)
Marcq-en-Barœul, France
PMAD on cash registers, tablets, screens Resolution of incidents related to checkouts, display, loyalty programs on cash registers. Taking calls for all types of incidents from N1 to N2 Processing N1/N2 incident tickets Modification of XML files on cash registers for all types of incidents SQL scripting via Firebird Ticketing via ServiceNow Sending hardware incidents to dedicated teams.
Incident Processing IT Support Public Speaking Skills SQL Service Now

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IT Technician Diploma
Afpa LOMME
2018
Diplôme technicien informatique
General Baccalaureate STG
Lycée Marguerite de Flandres
2012
Baccalauréat general STG

Other

Nabil Abdelmoumene

Support Engineer

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