Freelancer profile translated to English.

Description

IT Engineer, with over 14 years of experience in IT project management, particularly in Salesforce CRM projects. I have the ability to intervene in complex IT projects, as well as in your company's digital transformation strategy.

My strengths?

⭐️ Dual expertise in both management and technical

⭐️ Ability to adapt very quickly in any type of environment

⭐️ Facilitator, solution-oriented posture

⭐️ Autonomous and jack-of-all-trades

My areas of expertise?

⭐️ IT & Multicloud Project Management

⭐️ Delivery Manager

⭐️ Change Management

⭐️ Technical Audit

⭐️ Good knowledge of sectors: Industry, Distribution, Luxury, Retail, SMEs, Public Sector, Banking, Insurance

Technical Environment

⭐️ CRM Ecosystem: Salesforce Sales, Service, Experience, Marketing, Pardot, Mulesoft, FSL, Slack, Commerce Cloud B2B

⭐️ Programming Languages: JAVA, APEX, C++, C#

⭐️ ETL: Talend, Mulesoft, Informatica

⭐️ Tools: GForge, JIRA, Trello, SVN, MAVEN, Artifactory, Alfresco, Hudson, Sonar, OpenLDAP, Virtual Box, VMware, Toad for Oracle, Toad for MySQL, Firebug, Selenium IDE.

My personality?

Organized, efficient, positive.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 10km)

Lefebvre Dalloz
Project Manager
LEGAL
November 2024 - Today (1 year and 7 months)
Courbevoie, France
Lefebvre Dalloz launched several strategic initiatives to modernize and unify its IT tools, improve operational efficiency, and optimize customer interactions.

My role covered the direction and coordination of major projects, from design to production, in a multi-team and multi-technology context.

Role:Project Manager

Achievements:
Project Management: budget, schedule, quality, risks
Facilitation and monitoring of steering committees (COPIL) and project committees (COPRO)
Inter-team coordination (IT, business, partners)
Participation in design workshops (functional and technical)
Supervision of the testing phase and organization of deployments
Management of internal and external resources
Cost estimation and budget monitoring
Implementation of a Diabolocom Call Center for 200 users with Salesforce integration
o Incoming calls, IVR, outgoing calls and call campaigns, call disposition management, messaging, agenda configuration, integration with Salesforce and Teams, role and profile management, reports and dashboards
Implementation of the Hub Orders module between the Single Shop and Legacy ERPs (Java, Talend, Kafka, Apigee, Oracle, CI/CD with GitHub and Jenkins)
Execution of the Unified Data Platform project:
o Data integration and ingestion (Fivetran, Talend)
Data lake & Data warehouse / Lakehouse: Databricks
o Data transformation: DBT, AWS Glue
o Self-BI: Power BI, Qlik Sense
o Data Science: Dataiku
o Governance & GDPR: DataGalaxy
o Infrastructure: AWS
o CI/CD

Environment:Salesforce, Diabolocom, Java, Talend, Kafka, Apigee, Oracle, AWS, Databricks, DBT, Sense, Dataiku, DataGalaxy, GitHub, Bitbucket, Jenkins, Diabolocom, JIRA, Confluence

Methodology:Scrum

Team:up to 30 people (IT, business, partners)
Project Budget:> €3M
Diabolocom Apache Kafka Apigee Databricks DBT
Tiime
CRM & Salesforce RUN Project Management
SOFTWARE PUBLISHING
May 2023 - October 2024 (1 year and 4 months)
Paris, France
Role
Project Management and Run Management

Achievements
● Gathering business needs
● Managing delivery with the existing SF tech team in coordination with other parts of the SI (Datalake, Intercom, Back-end management, ...)
● Incorporating agile sprint rhythms with transverse management (e.g., Product Board, team capacity planning, ...)
● Considering the HR dimension of the existing teams and liaising with Tiime Management for progress tracking and priority management
● Managing dependencies between enterprise CRM and accounting firm CRM scopes

EnvironmentSales, Service, Talend, Hubspot, FiveTran, Middleware, Slack, Productboard, JIRA, Notion

MethodologyScrum
Team:9 Consultants (including 2 offshore)
Cognizant France
Project Director - Service Center Management
DIGITAL AND IT
January 2020 - March 2023 (3 years and 3 months)
Paris, France
SUMMARY OF MY MISSIONS

✔️ My missions:
- Transformation project management
- Service Center Management.
✔️ Methodologies: Scrum, V-Cycle
✔️ Team size: 7 to 60 consultants (onshore, nearshore, offshore)
✔️ Ecosystem: Salesforce Sales, Service, Experience, Marketing, Pardot, Mulesoft, FSL, Talend

MORE DETAILS ON MY MISSIONS

⭐️ CLIENT GARANCE - *2.5 years - Part-time*

Garance wanted to undertake a major transformation project with a roadmap of over 3 years. The project involved implementing a CRM for sales, marketing, and customer service teams, and setting up the future data exchange platform (Mulesoft) for the entire SI.

My mission was to ensure the schedule, coordination, and quality of deliverables.

✔️Role: Project Director
✔️Achievements:
- Project Management: Budget, Schedule, Quality, Risk
- Scoping study
- Drafting and facilitating steering committees (COPIL)
- Participation in drafting and facilitating project committees (COPRO)
- Participation in design workshops (functional and technical)
- Management and organization of the testing phase
- Organization of deployments
- Resource management
- Cost estimation

✔️Environment: Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Vocalcom, Mulesoft
✔️Methodology: SCRUM, V-Cycle depending on teams and sub-projects
✔️Team: 7 Consultants (Paris, Grenoble, Nearshore)
✔️Project Budget: €2M

⭐️ CLIENT MEDIAMETRIE - *2.5 years - Part-time*

For several years, Médiamétrie had a desire to transform and modernize its IT system. However, on three occasions, the project could not be completed, mainly due to technical complexities and ingrained habits within internal teams.

In close collaboration with the business manager and the CIO, my mission was to manage the project and ensure its successful completion within the allocated time and budget.

✔️Role: Project Director
✔️Achievements:
- Project Management: Budget, Schedule, Quality, Risk
- Scoping study
- Drafting and facilitating steering committees (COPIL)
- Participation in drafting and facilitating project committees (COPRO)
- Participation in design workshops (functional and technical)
- Management and organization of the testing phase
- Management of the Change Management team
- Organization of deployments
- Resource management
- Cost estimation

✔️Environment: Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Mulesoft
✔️Methodology: V-Cycle
✔️Team: Up to 15 Consultants (Paris, Grenoble, Nearshore)
✔️Project Budget: €1.5M