Freelancer profile translated to English.
Back to original languageAbout Mouad
Arabic
Native or bilingual
French
Fluent
English
Fluent
Remote only
Primarily works remotely
Experience
- EDF Business ServicesSalesforce ConsultantENERGY AND UTILITIESOctober 2022 - April 2026 (3 years and 6 months)Paris, France
- Configuration and maintenance of Sales Cloud: management of opportunities, accounts, and sales pipeline
- Service Cloud Management: Case Management, NPS Surveys
- Maintenance and evolution of the Salesforce FSL solution: configuration of Work Orders, Work Order Line Items, Service Appointments, Work Types, Service Territories, and Operating Hours
- Administration and customization of Experience Cloud: customer portals, community access and profile management
- CPQ configuration and maintenance: product catalog, pricing rules, quote templates (via Conga Composer)
- Development of automations using Flows (Screen, Triggered, Scheduled), Apex (Triggers, Batch, Invocable methods), LWC
- Bug fixing and hotfixes on production environments
- Data migration and quality tasks (via SFDMU, Grearset, Data Import)
- Active participation in Agile/Scrum ceremonies: sprint planning, daily standups, retrospectives
- Collaboration with business teams to translate functional needs into Salesforce configuration
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Education
- AdministratorAdministrator
- Platform App BuilderPlatform App Builder
Certifications
- Salesforce Certified Service Cloud ConsultantSalesforce
- Salesforce Certified Platform AdministratorSalesforce