Freelancer profile translated to English.

Description

Customer relations and business development professional, I support companies and self-employed professionals with a strategic and operational approach.

With a successful track record as a professional client advisor, I have consistently exceeded my sales targets, achieving up to 150% of my goals, thanks to a thorough understanding of client needs and strong negotiation skills.

I have also demonstrated my ability to create high-impact opportunities by establishing a strategic partnership between a major bank and a public administration, positioning my institution as a key player with this entity.

Versatile and results-oriented, I am involved in:

Business development and prospecting

Client portfolio management and retention

Needs analysis and tailored advice

Strategic partnership implementation

A keen traveler (over 40 countries), I have developed strong adaptability, cultural openness, and interpersonal skills that allow me to quickly integrate into diverse environments and understand individuals from various backgrounds.

👉 My goal: to bring real business value to my clients, combining performance, relational intelligence, and strategic vision.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Société Générale
PROFESSIONAL CLIENT ADVISOR - EXPERT FOR SELF-EMPLOYED PROFESSIONALS
January 2025 - January 2025
Client support: Managed a client portfolio by identifying their needs and proposing personalized solutions to maximize satisfaction and loyalty. Needs analysis and recommendations: Assessed client expectations and proposed suitable products (financial, commercial, insurance solutions), while increasing revenue. Administrative management: Rigorous and proactive follow-up of client files, from creation to completion, ensuring deadlines and quality of service. Strategic partnerships: Established a partnership with the Mairie de Puteaux following targeted prospecting, positioning Société Générale as the number 1 partner with the institution. Teamwork and objectives: Collaborated with a multidisciplinary team to meet and exceed sales and client satisfaction objectives. Business development: Carried out physical and digital prospecting actions that led to the acquisition of numerous new clients and strengthened Société Générale's presence in the self-employed professional segment.
Sales strategy prospecting Consulting Project management Budget monitoring
YELLOW-E
TEACHING INSTRUCTOR
CONSULTING AND AUDITS
December 2024 - Today (1 year and 6 months)
Paris, France
Design and deliver interactive educational sessions. Teach courses in: Sales Techniques, Management Control, Commercial Negotiation, Business Management. Evaluate student learning (exams, projects, presentations, assignments). Support students in their research work or final theses. Facilitate professional simulations (real case studies, simulations). Participate in examination boards.
Academic guidance Academic follow-up Project management availability organization
CRÉDIT AGRICOLE
PROFESSIONAL CLIENT ADVISOR - WORK-STUDY PROGRAM
January 2021 - January 2023 (2 years)
Welcome clients at the reception. Respond to common requests: transfers, checkbook orders, information updates. Update client files (KYC – "Know Your Customer"). Administrative management: Handle emails, phone calls, agency files, and documentation. Enter transactions into banking tools. Participate in client needs analysis.
Consulting Budget monitoring In-person and phone reception prospecting Project management