Freelancer profile translated to English.
Back to original languageAbout Mohamed
Hello,
IT Support Technician N1/N2/N3 Windows & Network with over 7 years of experience, I offer my freelance services to support companies in their IT projects, from daily maintenance to complex migrations.
What I do concretely:
• Active Directory, Azure Entra ID & MFA Administration
• Deployment and management of parks via SCCM / Intune / JumpCloud
• O365, SharePoint, and hybrid environment migration
• Citrix and RDS farm administration
• N2/N3 Support — standard and VIP users
• Security: vulnerability audits with Tenable, VPN & proxy management
• Business cloud telephony (Enreach)
• Synology NAS & Veeam backup
Why work with me?
I have worked in demanding environments (Geodis, Dalloyau, Croix-Rouge, collectivities of the 92) with VIP clients and high-stakes projects. I adapt quickly, I am autonomous on site, and I deliver reliable solutions on time.
Available for one-off or recurring missions in Île-de-France.
Sincerely,
Mohamed
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- GeodisSystem and Network AdministratorTRANSPORTATIONDecember 2025 - Today (6 months)Gennevilliers, France-Administration and automated management of the IT park via SCCM and Intune-Maintenance in operational condition (MCO) and administration of Citrix environments-Management of the Kiosk V2 migration project (respect of deadlines and deployment-Participation in the LAN refresh of the network infrastructure-User support level 2 and 3
- DalloyauIT ReferentRETAIL (LARGE RETAILERS)December 2024 - December 2025 (1 year)Sèvres, FranceOn-site intervention Preparation of computer workstations Management of level 1, 2, 3 incidents Active Directory migration to the group's AD(momense) SharePoint Dalloyau migration to the Momense Tenant Support for VIP users for their incident/request tickets Management of network and infrastructure incidents in Dalloyau stores and at Headquarters Vendor management (Ricoh, Fortigate)
- Neurones ITTraveling TechnicianDIGITAL AND ITAugust 2023 - November 2024 (1 year and 3 months)Nanterre, France- Management of VIP user tickets (Service Now)-Intervention in all colleges in the 92 department-Configuration of Wi-Fi hotspots, updating computer lab workstations.-Network configuration in colleges (patching, printer connection, switch)-Configuration and preparation of computer workstations (MAC, Windows, Tablet)-Administration of user accounts (AZURE)-Documentation and database updates-Support and follow-up of VIP clients in resolving their requests
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Education
- TSRS (Bac +3)Aston Business School2025Déployer les matériels, les systèmes et les logiciels Sécuriser, entretenir un parc informatique hétérogène Administrer des serveurs hétérogènes et un réseau multi-sites Assurer la relation avec les utilisateurs/trices Garantir un suivi administratif. Programme : MICRO-INFORMATIQUE Diagnostiquer et résoudre des pannes de matériel. Installer, paramétrer, maintenir une interface clients (Windows 10) Appliquer une méthode de dépannage et utiliser des outils de maintenance INTERCONNEXION DE RÉSEAUX Méthodes et outils de maintenance des réseaux locaux Interconnexions de réseaux locaux Liaisons physiques et topologies de réseaux Introduction à la VoIP Sécurisation des points d’accès WiFi ADMINISTRATION SERVEURS WINDOWS/LINUX Installer, paramétrer et administrer des serveurs Microsoft (2012) et Linux. Installer, paramétrer et administrer des serveurs virtualisés SCRIPTING & AUTOMATISATION Élaborer des Scripts d’administration (Shell et Power Shell). GESTION DE PARC INFORMATIQUE GLPI – OCS Inventory FONDAMENTAUX DU CLOUD PRIVÉ/PUBLIC/HYBRIDE IAAS, SAAS, PAAS Administrer et paramétrer office 365 SÉCURITÉ INFORMATIQUE Sécurité du système Sécurité réseau RELATION CLIENTS Techniques relationnelles et de communication Gérer la relation Technicien / Utilisateur (interne ou client) Rédiger un compte rendu d’intervention Participer à des actions d’information et d’assistance auprès des utilisateurs ANGLAIS Vocabulaire Professionnel Pratiques Professionnelles Outils en ligne de formation (Tell me more) BUREAUTIQUE Maîtriser les outils bureautiques Maîtriser Office 365
Certifications
- Windows 10Groupe igs - adip - ipi2021