Freelancer profile translated to English.
Back to original languageAbout Mohamed
Support technician with over 7 years of experience in Windows & Google Workspace environments.
I regularly intervene on:
- User support
- Workstation Migration
- Network Configuration
- L1/L2/L3 Incident Resolution
IT tools and environments management
French
Native or bilingual
Can work on-site
Paris (up to 20km)
Experience
- Ordre National des PharmaciensUser Support TechnicianPHARMACEUTICALS INDUSTRYSeptember 2025 - December 2025 (3 months)Paris, FranceProxi User SupportHelpdesk L1/L2Onboarding / OffboardingPrinter SupportVideoconferencing Room Support
- Geodis SCOInfrastructure TechnicianLOGISTICS AND SUPPLY CHAINAugust 2024 - May 2025 (9 months)• User Support• Level 2 and 3 Incident Resolution• Ticket Analysis• Writing procedures for L1• ServiceNow ticketing software• Printer Configuration• Active Directory (folder creation and configuration)• SCCM Usage• IT Asset Management. Daily management of the company network• Network cable patching
- ALDI Nord DeutschlandVIP IT TechnicianAGRICULTUREOctober 2023 - August 2024 (10 months)• User Support• Level 1 and 2 Incident Resolution• ServiceNow ticketing software• iPhone Configuration• Active Directory Usage• EXCHANGE Mailbox Management• Microsoft Azure• IT Asset Management• Store Register Configuration• Patching bays• Network and in-store equipment monitoring
Reviews
S
Stéphane
Responsable support informatique - CNOP
Several weeks project
-
Reviewed on 1/12/2026
Mohamed is a high-quality technician.
He integrated quickly into the team and approached the human and technical environment with seriousness.
He was of great help during rush periods, thanks to his calm and efficiency.
He is discreet, efficient, and invested.
I highly recommend him.
Anaïs
Strateone
Reviewed on 6/27/2025
Mohamed was accommodating and responsive. Unfortunately, my problem was not resolved (and was eventually resolved by someone else).
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Education
- Higher Technician in Systems and Networks (Bac +2 TSSR), Computer ScienceIMIE - Digital Sector School2020Technicien Supérieur Systèmes et Réseaux (Bac +2 TSSR), Informatique
- BTS, Digital Systems Computer NetworksLycée Jean Rostand2016BTS, Systeme Numerique Informatique Reseaux