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Mohamed BelazarMB

Mohamed Belazar

Application Support Officer

€500/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mohamed

With over 12 years of experience in ERP and CMMS application support, I offer freelance assignments focused on rapid incident resolution, backlog triage and optimization, and advanced functional configuration.
I am capable of taking on an incomplete or poorly structured backlog and transforming it into clarified, prioritized, and actionable tickets. My approach combines immediate effectiveness with in-depth analysis to optimize processes and prevent recurring incidents.
I have worked on L1/L2 support, backlog triage, functional investigations, and advanced configuration assignments, always with a focus on clear deliverables and visible client impact.
My typical assignments:
Ticket triage and processing
Functional problem analysis and resolution
Configuration and optimization of business tools
Application flow monitoring
  • French

    Native or bilingual

  • Arabic

    Basic

  • English

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • TWIPI Group (GMAO)
    Head of Functional Application Support
    SOFTWARE PUBLISHING
    January 2025 - August 2025 (7 months)
    Suresnes, France
    • Application configuration (200) rights management, procedure writing
    • Participation in deployment phase and user training, support
    - Modification of mail merge fields on document templates
    • Pre-production testing and production validation
    CMMS ERP Twimm
  • Euro-Information Développement / SARIEL (Secteur bancaire – SWIFT)
    Application Support Officer
    January 2024 - December 2024 (11 months)
    Fontenay-sous-Bois, France
    - Monitoring of banking flows and
    - User access management
    - Analysis of business user requests and functional specifications
    Swift Cash
  • ENTORIA (Prévoyance TNS)
    Application Support Officer
    January 2021 - January 2024 (3 years)
    Levallois-Perret, France
    • Analysis and processing of application incidents (20% resolution)
    - Coordination of various business and IT stakeholders
    - Ensure ticket qualification
    -Ticket reproduction
    Jira Service Management Jira/Confluence CLEVA

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Education

  • Bachelor's Degree
    University of Pascal Paoli
    2008
    Licence
  • BTS
    2007
    BTS

Skill set

Categories