Freelancer profile translated to English.

Description

With over 12 years of experience in ERP and CMMS application support, I offer freelance assignments focused on rapid incident resolution, backlog triage and optimization, and advanced functional configuration.

I am capable of taking on an incomplete or poorly structured backlog and transforming it into clarified, prioritized, and actionable tickets. My approach combines immediate effectiveness with in-depth analysis to optimize processes and prevent recurring incidents.

I have worked on L1/L2 support, backlog triage, functional investigations, and advanced configuration assignments, always with a focus on clear deliverables and visible client impact.

My typical assignments:

Ticket triage and processing

Functional problem analysis and resolution

Configuration and optimization of business tools

Application flow monitoring

Languages

French
Native or bilingual
Arabic
Basic
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

TWIPI Group (GMAO)
Head of Functional Application Support
SOFTWARE PUBLISHING
January 2025 - August 2025 (7 months)
Suresnes, France
• Application configuration (200) rights management, procedure writing
• Participation in deployment phase and user training, support
- Modification of mail merge fields on document templates
• Pre-production testing and production validation
CMMS ERP Twimm
Euro-Information Développement / SARIEL (Secteur bancaire – SWIFT)
Application Support Officer
January 2024 - December 2024 (11 months)
Fontenay-sous-Bois, France
- Monitoring of banking flows and
- User access management
- Analysis of business user requests and functional specifications
Swift Cash
ENTORIA (Prévoyance TNS)
Application Support Officer
January 2021 - January 2024 (3 years)
Levallois-Perret, France
• Analysis and processing of application incidents (20% resolution)
- Coordination of various business and IT stakeholders
- Ensure ticket qualification
-Ticket reproduction
Jira Service Management Jira/Confluence CLEVA