Freelancer profile translated to English.
Back to original languageAbout Miora Fitahiana
Travel Customer Advisor with 4 years of experience in customer service and tailor-made stay management. Specializing in personalized traveler support, I ensure complete follow-up from initial contact to post-trip request resolution.
My goal: to offer a smooth, pleasant, and memorable experience to every client, while guaranteeing satisfaction and loyalty.
✅ Key Skills:
Consulting and booking (flights, hotels, tours, transfers)
Complaint management and after-sales service
Proficiency in CRM tools and booking platforms
Multichannel communication (phone, email, chat)
Service-oriented and stress management skills
Professional, responsive, and attentive, I easily adapt to different environments and clients, whether for one-off assignments or long-term support.
Spanish
Basic
French
Fluent
English
Conversational
Malagasy
Native or bilingual
Can work on-site
Saint-Malo (up to 50km)
Experience
- AMADEUS/ ISCALE SOLUTIONSRESERVATION AGENTTRAVEL AND TOURISMDecember 2024 - April 2025 (4 months)Tananarive, MadagascarRevalidation and reissuance of tickets following a schedule change; Update transfer; Send email to the agency to inform them of the change.
- INTELCIADIGITAL CUSTOMER ADVISORTELECOMMUNICATIONSNovember 2020 - April 2021 (5 months)Antananarivo, MadagascarKey responsibilities and achievements: Inform the client about the price increase of their offers; Explanation of invoice.
- WEBHELPTRAVEL ADVISOR/TICKETING AGENT|TELECOMMUNICATIONSOctober 2021 - December 2024 (3 years and 2 months)MadagascarIssuance of travel documents; Addition of services, baggage, seats, assistance, special baggage, and addition of animals; Ticket cancellation and refund request from the airline; Preparation of quotes in case of modification; Informing the client in case of flight schedule change; Invoice and refund issuance.
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Education
- Bachelor's Degree: Mediation and Management of Tourism ActivitiesUniversities of Antananarivo2015Licence : Médiation et Management des Activités Touritistiques
- Master II in Tourism, Cultural, and Leisure EngineeringUniversities of Antananarivo2018Master II en Ingénierie Touristiques, Culturels et de Loisirs