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Mina S.MS

Mina S.

IT Help Desk

€130/day
Bourges, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mina

IT Support Specialist with good experience in Windows troubleshooting, resolving internet connection issues, and user technical support. I help individuals and businesses solve common IT problems, configure systems, provide remote user assistance, and maintain a stable and secure work environment.
  • English

    Conversational

  • French

    Conversational

  • Arabic

    Conversational

Remote only
Primarily works remotely

Experience

  • Freelance
    IT Help Desk
    February 2026 - March 2026 (1 month)
    Paris, France
    A client contacted me because their computer was becoming very slow and several applications were closing without reason. After a system diagnosis, I discovered that several unnecessary programs were launching at startup and consuming a lot of resources. I cleaned the system, optimized startup settings, and updated necessary software. I also checked system security to prevent malware risks. At the end of the intervention, the computer was running much faster, and the client could resume their work without interruption.
    system-integration it-service-management
  • freelance
    IT Help Desk
    February 2026 - March 2026 (1 month)
    Paris, France
    During a recent assignment, a client was experiencing several IT problems that prevented their team from working effectively. Computers were slow, the internet connection was unstable, and some employees could no longer access their Windows accounts. I started by analyzing the situation remotely and checking network and system settings. I optimized computer performance, removed unnecessary software, and corrected connection settings. Then, I helped users reset their access and secure their accounts. After these interventions, the system became stable again, and employees could resume their work normally.
  • freelance
    IT Help Desk
    January 2026 - February 2026 (1 month)
    Paris, France
    During an assignment with a small office, several employees could no longer print their documents due to a configuration problem with the network and printer. I first checked the connection between the computers and the network printer. Then, I reinstalled the necessary drivers and corrected the sharing settings. I also correctly configured the printer on each workstation. After these actions, all users could print normally, and the client was satisfied with the speed of the problem resolution.
    Communication it-project-management

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Skill set

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