Freelancer profile translated to English.

Description

🎯 Versatile IT support technician with 3+ years of experience, offering freelance services to assist companies with their daily IT needs.

✅ Key Skills:

- N1/N2/N3 Support – standard & VIP users

- Windows, Office 365, Active Directory environments

- Asset management, RDS / file / print server administration

- ITSM tools (GLPI, EasyVista, Zendesk, Matrix42)

- Veeam backup/restore – simple network configuration

- Very comfortable working on-site or remotely

🔧 What I bring to you:

Responsiveness, autonomy, pedagogical approach

Quick availability, including full remote

A true sense of user service

🧠 Currently upskilling in networking (Cisco, VLAN, supervision), I am ready to adapt, learn, and invest in your long-term projects.

📍 Based in Nanterre, I can work remotely anywhere in France, or occasionally in the Île-de-France region.

💬 Feel free to contact me to discuss your needs. Quick response guaranteed!

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Nanterre (up to 50km)

HumaneSi
Helpdesk Technician N1/N2
February 2024 - Today (2 years and 4 months)
Paris, France
• Resolution of N1 to N3 incidents (hardware, software) and user support (including VIPs).
• Administration of file, print, and RDS servers; data restoration via Veeam.
• Administration of RDS components (VHDX, profile, failed session).
• N1 Active Directory and M365 administration (permissions management, group management, password management, distribution list management).
• Involved in IT projects such as "SSO deployment for a client with 5000 accounts."
• Implementation and maintenance of MDM for a client with 5000 users.
• Coordination with service providers (ToIP and SDWAN, SaaS business applications).
• Coordination of support with N3 teams.
• Optimization of the company's ITSM tool process (ITSM) / SOTI (MDM) / EVIDIAN (SSO).
PRODISTRIBUTION
IT Support Technician HelpDesk / On-site
December 2023 - February 2024 (2 months)
Sèvres, France
• Participation in the deployment of new equipment and software.
• Installation and cabling of computer workstations during relocations or reconfigurations.
SCC (Prestataire pour le Ministère de la Justice)
IT Support Technician HelpDesk N1/N2 VIP
September 2021 - November 2023 (2 years and 2 months)
Paris, France
• Identification, diagnosis, and resolution of Level 1 and 2 hardware, software, and application incidents.
• Escalation of bugs and anomalies to the relevant support teams.
• Administrative follow-up of the mobile fleet (Hermès): data entry and updates in Back Office.
• Updating resolution processes and contributing to continuous improvement.
• Qualification, processing, and logging of tickets in Easy Vista / GSI.