About Miguel
Spanish
Native or bilingual
English
Native or bilingual
Portuguese
Basic
Experience
- SHIPSAS PANAMACommercial Strategy DirectorTRANSPORTATIONJanuary 2024 - May 2026 (2 years and 4 months)Panamá, PanamaLed the company's commercial and operational strategy, optimizing the auxiliary maritime services offering through technological innovation and digitalization.• Designed and implemented commercialization strategies that increased market share by 8%.• Increased customer loyalty by 15% and portfolio recovery by 20%.• Drove the company's digital transformation, creating a competitive market offering.• Managed multidisciplinary teams, increasing their productivity by 30%.• Directed process optimization to improve customer satisfaction.
- GEODA DigitalCommercial DirectorJanuary 2020 - January 2023 (3 years)Headed the commercial strategy to position digital transformation solutions in highly competitive markets.• Developed digital marketing strategies that increased the customer base by 10%.• Conducted market analysis to identify growth opportunities and improve product offerings.• Strengthened commercial alliances with suppliers in India, Germany, Mexico, Peru, and Uruguay, increasing customer satisfaction by 12%.• Designed and implemented a 12-month commercial strategy, achieving a 7% return in the first 3 months.
- LEANSCAN 3DOperations ManagerJanuary 2020 - January 2022 (2 years)Led the operational strategy for technology projects in the maritime and energy industry, focusing on innovation and efficiency.• Established strategies for water treatment and exhaust gas cleaning projects in the USA and CAMEXCA.• Managed and executed over 300 asset digitalization projects in the Oil & Gas and maritime industry.• Collaborated with global stakeholders in the USA, India, China, and Greece for the execution of innovative projects.
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Education
- Certification in Agile Project Management / Scrum MasterCertificación en Agile Project Management / Scrum Master
- Leader in Organizational Culture and Well-beingLíder en Cultura y Bienestar Organizacional