About Michael
Dutch
Native or bilingual
English
Fluent
French
Native or bilingual
Experience
- Security monitoring centreSecurity OfficerOctober 2018 - December 2021 (3 years and 2 months)BelgiumPermanent monitoring of security systems (burglary, fire, technical alarms) via a centralized control room.• Responding to incoming alarm notifications in accordance with applicable procedures (alarm scenarios).• Contacting customers, police, fire department, or on-call services in case of incidents.• Reporting and logging all notifications in the security system.• Collaborating with external partners and follow-up services for rapid intervention.• Working in a 24/7 environment with rotating shifts (day/night/weekend).• Remote management of access control and video surveillance systems.
- CoraDepartment ManagerSeptember 2012 - August 2013 (1 year)Anderlecht, BelgiumDaily management of the fruit and vegetable department, including inventory management and orders.• Monitoring product quality, presentation, and expiration dates according to HACCP standards.• Optimizing sales results through attractive store presentation and promotional campaigns.• Training and guiding team members in the department.• Providing customer-oriented advice on seasonal products and preparations.• Achieving sales targets and reducing waste.• Communication with suppliers and central services for product supply and promotions.
- McDonald'sStore ManagerRESTAURANTS AND FOOD SERVICEOctober 2013 - September 2018 (4 years and 11 months)Halle, Belgium• Daily management of the restaurant: planning, staff management, and operational follow-up.• Leading, coaching, and motivating a team of 20 to 50 employees.• Ensuring quality, speed, and customer satisfaction according to McDonald's standards.• Creating work schedules, monitoring performance, and organizing team training.• Managing inventory, deliveries, and cost control for optimal operation.• Actively contributing to commercial campaigns and sales growth.• Adhering to and applying hygiene and safety standards (HACCP).• Reporting results to district management.
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Categories
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