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Michael KlaußnerMK

Michael Klaußner

Business Analyst for Process Automation & AI

€840/day
Fürth, DE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Michael

Many small and medium-sized enterprises use Microsoft 365. Some even use initial AI tools. And yet, the monthly closing is still done manually, reports are assembled by hand, and internal communication is forwarded via email.

Not because of a lack of knowledge, but because between "we should tackle this" and a finished solution, the same question always arises: Who is actually implementing it?

That's me.

I find out where time is lost in your processes and build the automations that change this, mostly using what you already have in place. Initial results are achieved in weeks, not quarters.

With one client, I automated a recurring administrative process in such a way that it eliminates about two hours of routine work each week and has practically eliminated sources of error.

Write to me if you feel there is still untapped potential in your company.
  • German

    Native or bilingual

  • English

    Fluent

Can work on-site
Fürth (up to 50km)

Experience

  • Anonym
    IT Consultant for Process Automation & AI
    CONSULTING AND AUDITS
    February 2026 - Today (4 months)
    Nürnberg, Germany
    – Analysis of current and target processes and conception of the end-to-end automation architecture
    – Design and implementation of an n8n workflow including triggers, routing, and error handling
    – Connection of an AI processing service for automated document processing via REST API
    – Integration with Microsoft 365 (Power Automate, SharePoint) including webhook communication and security concept
    – Handover to productive operation including technical documentation and coordination with external service provider
    n8n PowerAutomate Microsoft SharePoint REST API Ollama
  • Anonym
    Business Analyst for IT Service Support
    ENERGY AND UTILITIES
    March 2024 - August 2025 (1 year and 5 months)
    Karlsruhe, Germany
    – Expansion and operation of an IT service for digital signatures with Adobe Sign
    – Automation of user management via Microsoft Logic Apps – Reduction of effort by 50%
    – Project management of two migration projects into a SharePoint application
    – Further development and operation of a contract management solution based on SharePoint
    – Development of a RAG-based chatbot for document retrieval based on SharePoint
    Azure Logic Apps Microsoft SharePoint Digital Signage Artificial Intelligence RAG
  • Anonym
    Business Analyst in Requirements Management
    PUBLIC SECTOR
    May 2022 - December 2023 (1 year and 7 months)
    Essen, Germany
    – Sub-project management for an IT rollout in the KRITIS environment
    – Requirements management for the development of an eHealth application
    Microsoft Visio Atlassian JIRA Atlassian Confluence Microsoft365

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Education

  • Certified Professional for Requirements Engineering (CPRE)
    ISQI Group
    2022
    Certified Professional for Requirements Engineering (CPRE)
  • Professional Scrum Master™ I (PSM I)
    Scrum.org
    2022
    Professional Scrum Master™ I (PSM I)

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