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Mialy A.MA

Mialy A.

VIP Events | High-end Concierge

€300/day
Tananarive, MG
8-15 years
Customer Relationship Management (CRM)
Leadership and Management
Online Booking and Support
Organization and Coordination
Professional Communication

Average response time: 1 hour

Freelancer profile translated to English.
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About Mialy

Professional in hotel management and VIP services, with a Master's degree in Communication and over 10 years of experience with international clients, I create tailor-made experiences and exclusive events that build loyalty among VIP clients and guarantee premium service, even in the most complex situations.

  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • RoyalClub306
    Event and Digital Communication Project Manager
    HOSPITALITY
    May 2015 - December 2024 (9 years and 7 months)
    Ambositra, Madagascar
    • Planning and coordination of showcases, parties, and VIP entertainment.
    • Complete logistics management: service providers, security, scenography, and participant reception.
    • Creation and management of the Royal Club 306 Facebook page, including content, visuals, and posts.
    • Monitoring of the event budget and optimization of resources to ensure the success of each event.
    • Analysis of social media performance and engagement (interactions, reach, client feedback).
    • Post-event reports with recommendations for improving future entertainment.
    Event Project Management Facebook Community Manager Organization and Logistics Creativity and Storytelling Visual Creation and Graphic Design on Canva
  • Hôtel familial international
    General Manager
    TRAVEL AND TOURISM
    March 2014 - December 2024 (10 years and 9 months)
    Ambositra, Madagascar
    • Complete supervision of the hotel: accommodation, catering, bungalows, pizzeria, and nightlife (poker, billiards, artist showcases).
    • Organization and management of VIP events and tailor-made stays, with a service level beyond expectations.
    • Organization and management: management of large teams, multi-activity coordination (hotel, events, business), planning, and multitasking. Customer/VIP Service: Reception of VIP and international clients, loyalty building and custom programs, rapid problem-solving and emergency situations.
    • Supervision of ancillary businesses: car rentals, auto parts store, bajaj rentals, international commercial relations (China).
    Customer Relationship Management (CRM) Organization and Coordination Online Booking and Support Leadership and Management Concierge

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Education

  • Master II in Communication
    ACEEM University
    2013
    Master II en Communication
  • Bachelor's Degree in Communication
    ACEEM University
    2011
    Licence en Communication

Skill set

Marketing and Communications Planning
Product Launch Strategy
Business Plan Development
Competitive Intelligence
Procurement
Quality Management
High-end Concierge

Categories