Mélisande Petit

Within the IT department and the "Checkout" squad, I work on integrating new payment methods such as PayPal and Apple Pay across all our international markets, as well as on the evolution of "Click & Collect" and "Home Delivery" features for the e-commerce website louisvuitton.com.

Features: Implementation of Apple Pay, PayPal, and other payment methods by analyzing fraud risks, redesigning the checkout page, monitoring and supporting headless topics, and implementing Ixopay.

- Analysis and prioritization of needs with budget management.

- Technical and functional study of Epics with international business owners.

- Organization of PI planning according to the SaFe methodology (6 sprints of 2 weeks) and writing user stories.

- Management of dependencies (application, finance, Riskified, Metapack OMS, other teams) and roadmaps.

- Identification of user journeys and MVP definition for new features.

- Facilitation of agile workshops: product review, daily, retro, demo, grooming, sprint planning, story mapping.

- Management of functional and technical teams.

- Monitoring rollouts, releases, and writing 'cutovers' for the production deployment of new features in conjunction with release management.

- Escalation of alerts, monitoring of production bugs, and hypercare.

- Evaluation of user satisfaction and post-production communication.

Technical environment: Salesforce Commerce Cloud, Business Manager Demandware, Mulesoft, Postman API, Adyen, Oracle, Cybersource, Ixopay, Metapack OMS, Riskified, WMS, TMS, MES, Qubit, Phrase, SAP, Kibana, Jira, Confluence, Figma, Mural, Miro…

Within the e-commerce department and the "Delivery Services & Reverse Logistics" feature team, composed of 2 proxy product owners, 1 tech lead, 3 developers, 2 testers, and 1 scrum master, I supported international markets for the "Fragrance and Beauty" and "Watch and Fine Jewelry" divisions in organizing numerous projects to increase e-commerce conversions and improve the user experience of the chanel.com website.

Features: Deployment of Click & Collect in the USA, improvement of the order process, creation of a new returns platform for all markets (APAC, EMEA, AMER), implementation of stock transfers between stores, implementation of the E-Gift Card UK, USA, and JP.

- Analysis of briefs from our partners and markets.

- Organization of PI planning in 4 sprints (12 weeks) according to the SaFe methodology.

- Definition of MVPs in line with partner and market needs.

- Technical design of projects prior to the development phase in collaboration with the "PM Tech".

- Optimization of commercial objectives in line with product vision and delivery management.

- Management of dependencies (Integration, Mobile application, OMS, WMS, TMS, UX/UI, other teams) and roadmaps.

- Identification of user journeys.

- Backlog prioritization.

- Management of functional and technical teams.

- Evaluation of user satisfaction.

- Multi-team coordination to align developments, contributions, TNRs, and production deployments.

- Planning of post-production communication.

Technical environment: Azure DevOps, SAP Hybris, Metapack OMS - Order Delivery Management System, Opcenter MES - Manufacturing Execution System, SAP Transportation Management TMS, Manhattan WMS - Warehouse Management System, Adyen, Narvar, Wezen, Postman, Figma, Miro, ServiceNow, Confluence, Postman API, Wezen, Narvar, Wynd, Insomnia, Power BI

Within a leading collective catering group, I led the development and improvement of several mobile and web applications to meet customer expectations while optimizing the user experience.

Features: implementation of a new payment system allowing on-site payment, redesign of payment pages, upgrade to React Native for iOS and Android, management of password policies, data anonymization, implementation of Single Sign-On (SSO), integration of the Zendesk SDK into the mobile application.

- Identification of user journeys and optimizations based on customer, operational, and commercial needs.

- Definition of MVPs for new features, in line with commercial objectives and customer requests.

- Prioritization of developments according to the Scrum/SAFe methodology: daily, grooming, sprint planning, retro, demo, PI planning of 5 sprints (10 weeks), and organization of releases.

- Budget management with the Product Manager for roadmap organization.

- Balance between commercial objectives, UX constraints, and technical dependencies.

- Management of functional and technical teams.

- Cross-functional project coordination.

- Communication on feature launches, including presentations and training for sales teams and our clients.

- Stakeholder management, from briefing to production.

- Escalation of alerts, monitoring of production anomalies, and post-launch support.

- Monitoring of deployments, feedback, and production releases.

- Evaluation of user satisfaction.

- Planning of post-launch communication.

Technical environment: Jira, Miro, Lucidchart, Confluence, SharePoint, JES, TCPOS, CSI, JavaScript, Rest Json, Database TablePlus, API, Amazon Web Services (AWS), Bitrise, Postman, Auth0, TestFlight, InVision.