About Mélina
French
Native or bilingual
English
Basic
Experience
- MB Support GamingVideo Game Technical Support | Remote | Bug Resolution & Player Experience | PC/Console/AppJanuary 2026 - Today (5 months)• ▪️ Structuring a specialized player support activity for indie studios and VSEs/SMEs.• ▪️ Implementing services: ticket management, general technical support (auth, payments, crashes, basic bugs), prioritization, reporting.• ▪️ Training on modern tools to provide clear and efficient support.• ▪️ Creating modular offers adapted to small budgets.• ▪️ Targeted digital prospecting in the gaming ecosystem.
- Local.fr / Cristal'IDDigital Marketing Development ManagerApril 2025 - July 2025 (3 months)• ▪️ Telephone prospecting and client follow-up in a competitive environment, developing lasting relationships through personalized advice.• ▪️ Client database management and updates (Excel/CRM), team coordination, and rigorous file tracking.• ▪️ Transferable skills: targeted prospecting, customer loyalty, and administrative organization—> Ideal for supporting remote entrepreneurs.
- SOCIETE FRANCAISE DE GARANTIE - S.F.G.After-Sales Technical AssistantJune 2022 - March 2025 (2 years and 9 months)Rousset, France• ▪️ Remote technical qualification and diagnosis• ▪️ Customer advice & detailed report writing (CRM)• ▪️ Back-office coordination with the national repair network —> Trained at SFG Academy + ongoing training with manufacturers. Strong emphasis on customer satisfaction and file traceability.
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