Name: Support Gaming N1 Freelance
Price: 350 EUR
Availability: InStock

Freelancer profile translated to English.

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Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

MB Support Gaming
Video Game Technical Support | Remote | Bug Resolution & Player Experience | PC/Console/App
January 2026 - Today (5 months)
• ▪️ Structuring a specialized player support activity for indie studios and VSEs/SMEs.
• ▪️ Implementing services: ticket management, general technical support (auth, payments, crashes, basic bugs), prioritization, reporting.
• ▪️ Training on modern tools to provide clear and efficient support.
• ▪️ Creating modular offers adapted to small budgets.
• ▪️ Targeted digital prospecting in the gaming ecosystem.
Local.fr / Cristal'ID
Digital Marketing Development Manager
April 2025 - July 2025 (3 months)
• ▪️ Telephone prospecting and client follow-up in a competitive environment, developing lasting relationships through personalized advice.
• ▪️ Client database management and updates (Excel/CRM), team coordination, and rigorous file tracking.
• ▪️ Transferable skills: targeted prospecting, customer loyalty, and administrative organization
—> Ideal for supporting remote entrepreneurs.
SOCIETE FRANCAISE DE GARANTIE - S.F.G.
After-Sales Technical Assistant
June 2022 - March 2025 (2 years and 9 months)
Rousset, France
• ▪️ Remote technical qualification and diagnosis
• ▪️ Customer advice & detailed report writing (CRM)
• ▪️ Back-office coordination with the national repair network —> Trained at SFG Academy + ongoing training with manufacturers. Strong emphasis on customer satisfaction and file traceability.