Freelancer profile translated to English.

Description

Specialized in business development and closing, I help companies acquire new clients and increase their revenue. I am involved in the entire sales cycle: prospecting, needs assessment, sales meetings, and closing.

Experience in B2B and high-ticket sales, with a structured approach focused on performance and results. Accustomed to demanding environments, I work on complete sales cycles with rigorous prospect follow-up and continuous optimization of the conversion rate.

I intervene in particular on:

• Lead qualification

• Appointment setting

• Closing (B2B / high ticket)

• Sales pipeline management

• Structuring sales processes

ROI-oriented approach with a clear objective: generate opportunities and convert prospects into customers.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

SFR
Sales Advisor
RETAIL (LARGE RETAILERS)
August 2015 - August 2022 (7 years)
Saint-Etienne, France
Telephone advisor specialized in customer support and the marketing of mobile and fixed solutions. I am involved in identifying needs, presenting suitable offers (plans, equipment, services), as well as customer follow-up and loyalty.

Accustomed to remote and in-store interactions, I master sales techniques, objection handling, and effective sales closing. I also provide quality customer service: assistance, simple technical problem resolution, and support in using services.

Rigorous and results-oriented, I contribute to achieving sales objectives while ensuring a smooth and professional customer experience.

Key Skills:
• Mobile and Internet Offers Consulting
• Sales of Plans and Devices
• Customer Needs Qualification
• Objection Handling
• Customer Service and Loyalty
• Telephone Support
• Customer Follow-up
• Sales Techniques
Commercial Sales Negotiation Customer Relations Customer Loyalty Upsell
Free
Store Manager
RETAIL (LARGE RETAILERS)
September 2022 - March 2024 (1 year and 6 months)
Saint-Etienne, France
Store Manager specialized in revenue development, team management, and sales performance optimization.
Experience in managing the daily activities of the point of sale: monitoring objectives, analyzing performance indicators, and implementing commercial actions to improve results.

Results-oriented team management: work organization, staff support, and individual performance monitoring to achieve set goals.

Operational management skills: sales optimization, customer reception quality, inventory management, and implementation of actions to improve store profitability.

Skills:
• Team Management
• Revenue Development
• Sales KPI Monitoring
• Sales Optimization
• Store Organization
• Performance Analysis
• Team Training and Coaching
• Customer Satisfaction
Team Management Sales Promotion Store Management Performance Analysis Sales Techniques
Egery
Business Developer
RETAIL (LARGE RETAILERS)
March 2024 - March 2025 (1 year)
Business Developer at an agency specializing in outsourcing business development for companies. Involved in the entire sales cycle: telephone prospecting, lead qualification, appointment setting, and closing.

Participation in structuring the business office with the implementation of sales processes, prospect tracking, and optimization of prospecting performance.

Results-oriented work with objectives for generating opportunities and signing new clients.

Responsibilities:
• B2B Telephone Prospecting
• Prospect Qualification
• Sales Appointment Setting
• Closing
• Lead Tracking and Follow-up
• Business Office Structuring
• Implementation of Sales Processes
• Customer Portfolio Development

Hubspot CRM usage
CRM Telephone Prospecting Sales Pipeline Closing Business Development