Meddy Roselie

• • Management and supervision of a team of IT professionals, ensuring the smooth operation of systems and services.

• • Development of continuous service quality improvement strategies, aligned with company objectives.

Technical environment: management, coordination, team coordination, KPI, steering committees, technical committees, project management, run management, FTTH, FTTO, SD-WAN, 5G, 4G, SDSL, ADSL, banking relationship, LAN, WAN, skills: [SkillTranslatableContent(id=SD-WAN, type=GLOBAL, name=SD-WAN)]

• • CITRIX infrastructure performance audit

• • VMware infrastructure performance audit

• • MCO MCS infrastructure

• • WSUS deployment and monitoring

• • SYSLOG management

• • Backup - Netbackup

• • Red HAT version upgrade

• • Master updates

• • Incident management - ITOP

• • SOC incident management - JIRA

• • ESXI matrix management

• • SSL certificate deployment and management

• • Supervision - CENTREON

• • Documentation and procedure writing

• • KPI management - ITOP

• • SMC and NCM console

Pilotage assistance:

• • Copil preparation

• • SDM backup

• • Schedule management support

• • Coordination of business and technical teams during deployments

• • Facilitating team meetings

• • KPI implementation

• • Ticket monitoring indicator implementation

• • SLA, TTO, TTR management

• • Continuous improvement

• • Global RUN management in accordance with the service convention

Technical environment: Centreon, Citrix Director, Citrix Server, VMware, VMware vSphere, VMware Vsphere Hypervisor, incident resolution, Cisco, Citrix PVS, Citrix DaaS, Citrix Workspace, KPI, Citrix StoreFront, Citrix Virtual Desktops, Citrix Licensing Server, VMware Server, vMware vCenter, VMware Workstation, Microsoft WSUS, syslog, Red Hat, NetBackup, incident analysis, escalation management, incident management, incident tracking, ITIL Incident Management, cybersecurity, PKI, public key certificate, documentation, technical writing, wireless network, Stormshield, skills: []

On assignment for CAGIP and its clients

• • Analyze and resolve Level 3 and 3+ incident tickets on CA-GIP and its clients' VDI, for which CA-GIP provides this service.

• • Escalate incidents incorrectly to the correct resolution level.

• • Create pools (excluding Master creation and after Build team validation).

• • Install and update VDA agents on virtual machines, as well as necessary patches for cross-functional issues as needed.

• • Operate various types of VDI work environments.

• • Manage infrastructure rights (excluding authorization process).

• • Create operational documentation / work instructions / procedures / informational notes / templates required for support activities.

• • Complete management of PSI actions.

• • Certificate management (creation, change, renewal, production deployment).

• • Open changes (internal and cross-functional) and vendor cases.

• • Production integration of new clusters and MCO (maintenance and upgrade) of existing clusters.

• • Management of requests / interventions for Data Centers and vendors within the framework of infrastructure MCO.

• • Management and administration of multi-client IMPTs.

• • Creation / deletion / administration of masters.

• • Infrastructure weather monitoring.

• • Complete infrastructure incident management.

• • Infrastructure consumable management (RAM, disks, etc.).

• • Contribution to and participation in flash reports / post-mortems of major incidents.

• • Administration / mass management of VDIs through Citrix.

• • Internal project management (Roadmaps, planning).

skills: []