You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Freelancer profile translated to English.
Back to original language

About Med

IT professional with 11 years of experience, combining a help desk analyst and .NET developer role. Accustomed to managing a user support environment alone while developing and maintaining internal applications. Autonomous, versatile, with a strong sense of service and continuous improvement.
  • Arabic

    Native or bilingual

  • French

    Fluent

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • FH Call,
    Lead Programmer
    December 2018 - July 2019 (7 months)
    Meknes, Morocco
    Management of ASP.NET and VB.NET development projects for intranet and client-server applications. Maintenance and optimization of databases to ensure their scalability. Coordination of technical teams to ensure project success.
    Software Development (VB.NET, ASP.NET, SQL) Windows System Management and Maintenance
  • WebHi Technology,
    Help Desk Analyst
    November 2020 - Today (5 years and 7 months)
    Rabat, Morocco
    Webhi Technology — Help Desk & Hosting Support
    Technical support and incident management for hosting services.
    Creation and maintenance of WordPress blogs for technical documentation.
    User assistance on shared applications.
    Multilingual support (French, English, German, Turkish) for the ARC Player application: user request management, troubleshooting, and technical explanations.

    Digital Development Agency (ADD) via Webhi Technology
    Help Desk Analyst Shared Applications
    Support and incident resolution on business applications.
    Monitoring and management of user requests, coordination with technical teams.

    ARC Player Development (WinForms VB.NET)
    Participation in the development and improvement of a new version of the ARC Player application for Windows.
    Maintenance and addition of features, bug fixes.
    IT Support & Help Desk Windows System Management and Maintenance
  • Intelcia,
    Technical Assistant - ADSL Project
    September 2019 - November 2020 (1 year and 2 months)
    Rabat, Morocco
    Technical support and customer relationship management for ADSL services. Analysis of customer needs and proposal of solutions. User training on new products of the technical service.
    IT Support & Help Desk Technical Problem Analysis and Resolution

Recommendations

Be the first to recommend Med

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Specialized Technician in Computer Development
    Institut Spécialisé de Technologie Appliquée (ISTA)
    2012
    Technicien Spécialisé en Développement Informatique
  • Scientific Baccalaureate
    Lycée Allal El Fassi
    2009
    Baccalauréat Scientifique

Skill set

Categories