Freelancer profile translated to English.
Back to original languageAbout Med
IT professional with 11 years of experience, combining a help desk analyst and .NET developer role. Accustomed to managing a user support environment alone while developing and maintaining internal applications. Autonomous, versatile, with a strong sense of service and continuous improvement.
Arabic
Native or bilingual
French
Fluent
English
Conversational
Remote only
Primarily works remotely
Experience
- FH Call,Lead ProgrammerDecember 2018 - July 2019 (7 months)Meknes, MoroccoManagement of ASP.NET and VB.NET development projects for intranet and client-server applications. Maintenance and optimization of databases to ensure their scalability. Coordination of technical teams to ensure project success.
- WebHi Technology,Help Desk AnalystNovember 2020 - Today (5 years and 7 months)Rabat, MoroccoWebhi Technology — Help Desk & Hosting SupportTechnical support and incident management for hosting services.Creation and maintenance of WordPress blogs for technical documentation.User assistance on shared applications.Multilingual support (French, English, German, Turkish) for the ARC Player application: user request management, troubleshooting, and technical explanations.Digital Development Agency (ADD) via Webhi TechnologyHelp Desk Analyst Shared ApplicationsSupport and incident resolution on business applications.Monitoring and management of user requests, coordination with technical teams.ARC Player Development (WinForms VB.NET)Participation in the development and improvement of a new version of the ARC Player application for Windows.Maintenance and addition of features, bug fixes.
- Intelcia,Technical Assistant - ADSL ProjectSeptember 2019 - November 2020 (1 year and 2 months)Rabat, MoroccoTechnical support and customer relationship management for ADSL services. Analysis of customer needs and proposal of solutions. User training on new products of the technical service.
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Education
- Specialized Technician in Computer DevelopmentInstitut Spécialisé de Technologie Appliquée (ISTA)2012Technicien Spécialisé en Développement Informatique
- Scientific BaccalaureateLycée Allal El Fassi2009Baccalauréat Scientifique