About Matthew
As an IT Specialist and Entrepreneur, I have founded and operated a computer repair business for over 13 years, providing expert troubleshooting and repair services to a diverse clientele. I have developed and implemented efficient repair processes, ensuring timely and cost-effective solutions for customers. I have also demonstrated strong team leadership by managing a small team of technicians and coordinating repair projects.
In addition to my IT business skills, I have a strong foundation in cybersecurity practices and principles, which I have acquired through my education and certifications. I have comprehensive expertise in conducting vulnerability assessments, penetration testing, and security policy development. I have a proven track record of proactively identifying and mitigating risks, enhancing incident response capabilities, and ensuring compliance with industry standards. I am adept at providing advanced IT support, network administration, and cloud security solutions. I am passionate about continuous improvement and learning in the field of cybersecurity, and I am seeking opportunities to leverage my technical proficiency and strategic thinking to create robust security solutions for organizations.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Cynet SystemsIT Support FSODIGITAL AND ITMay 2025 - Today (1 year and 1 month)United StatesProvide advanced technical support and serve as the final escalation point for hardware, software, and network issues.Troubleshoot complex problems involving servers, workstations, applications, and enterprise systems.Administer and maintain user accounts, Active Directory, Group Policy, and system security settings.Manage server performance, software patching, data backups, and disaster recovery processes.Configure and support network devices including firewalls, switches, routers, and VPNs.Participate in IT infrastructure projects, including system upgrades, migrations, and new technology rollouts.Monitor system health, apply updates, and ensure compliance with security standards and policies.Respond to and resolve cybersecurity incidents, vulnerabilities, and endpoint protection issues.Create and maintain technical documentation, standard operating procedures, and knowledge base content.Provide mentorship and technical guidance to Level 1 and Level 2 support staff.Deliver expert support to end users and ensure a high level of customer satisfaction.Collaborate with cross-functional teams and vendors for issue resolution, procurement, and service contracts.Conduct root cause analysis of recurring issues and recommend long-term solutions to prevent future incidents.Support cloud and hybrid environments (e.g., Microsoft 365, Azure, AWS) depending on company infrastructure.Ensure service-level agreements (SLAs) are met and contribute to continuous service improvement initiatives.
- uBreakiFixStore Manager / TechnicianAugust 2024 - February 2025 (6 months)Rocky Mount, NC, USA• • Managed a team of 4 technicians at uBreakiFix, overseeing repairs of computers, cell phones, and tablets in a fast-paced environment.• • Provided exceptional customer service and implemented team building exercises to enhance productivity and morale.
- National OnDemand, Inc.Fiber Optic Internet Installation Field Operations SupervisorJanuary 2024 - July 2024 (6 months)As a Fiber Optic Internet Installation Field Operations Supervisor, I lead a skilled team in executing projects, managing resources for optimal efficiency, and ensuring high-quality fiber optic installations. Leveraging technical expertise, I guide the team in adopting industry best practices and staying current with technological advancements. Collaborating with cross-functional teams and maintaining open communication with clients, I prioritize safety, enforce compliance with regulations, and provide ongoing training for team development. Accurate documentation of project details and a commitment to continuous improvement are integral aspects of my role.
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Education
- Certificate of Completion: Python Course Duolingo Spanish Fluency: BeginnerCertificate of Completion: Python Course Duolingo Spanish Fluency: Beginner
- CompTIA A+ Technical Support FundamentalsCompTIA A+ Technical Support Fundamentals