Freelancer profile translated to English.

Description

Digital Project Manager & User Journey Optimization | CRO | UX/UI | Testing | AI

After 12 years in the banking sector, I chose a career change into digital with a specialization in project management, customer journey optimization, and digital performance.

Today, I support companies in their web and digital projects by combining business vision, data analysis, and user experience.

💡 What I can bring you:

Digital project management and steering

Writing functional requirements / user stories

Functional testing & quality control

CRO analysis & conversion optimization

UX/UI recommendations

Creation of showcase websites and web interfaces

Customer journey and digital performance analysis

Digital watch & strategic recommendations

Use of generative AI to gain efficiency

🛠️ Skills: React • JavaScript • HTML/CSS • Node.js • SQL • Figma • Jira • Analytics • SEO • Generative AI

🎯 My goal: to create more fluid, more efficient, and user-centric digital experiences.

Available for: ✔️ Digital Project Manager missions

✔️ Customer Journey Optimization

✔️ CRO / UX

✔️ Testing & QA

✔️ Digital Transformation Support

✔️ Web & Digital Product Missions

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

cofidis
Digital Journey Manager
BANKING AND INSURANCE
September 2025 - Today (9 months)
Villeneuve-d'Ascq, France
Gathering and formalizing business needs: writing specifications and defining requests. Coordination with IT and UX/UI teams for monitoring customer space developments. Steering testing phases: designing test cases, execution, monitoring, and prioritizing anomalies. Performance analysis (CRO) and optimization recommendations based on KPIs. Competitive intelligence and contribution to the continuous improvement of digital journeys.
Gestion de projet Piano Analytics Atlassian JIRA Microsoft Office CRO
Société Générale
Wealth Management Advisor
BANKING AND INSURANCE
August 2020 - June 2024 (3 years and 10 months)
Aulnoy-lez-Valenciennes, France
Management and development of a portfolio of High Net Worth and Wealth Management clients.
Global analysis of financial and wealth situation, development of optimization strategies (savings, investment, provident).
Structuring and monitoring complex files (financing, wealth structuring).
Customer loyalty and portfolio development in compliance with commercial and regulatory objectives.
Gestion de patrimoine bourse prêt immobilier Epargne Transmission du patrimoine
Société Générale
Multimedia Customer Advisor
BANKING AND INSURANCE
October 2012 - December 2016 (4 years and 2 months)
Lille, France
Management of inbound and outbound flows (calls, web interactions) for the entire network. Resolution of remote banking issues with a focus on quality and compliance with internal standards. Assisting customers in using digital services.
centre d'appel Prospection téléphonique accueil téléphonique vente à distance Banque