Freelancer profile translated to English.
Back to original languageAbout Maryne
You have built abeauty, fashion, or lifestyle brandthat is growing, but **your internal organization and customer service are no longer keeping pace**.
Customer requests are piling up, everything still relies on you, your processes are in your head, and you feel that the quality of the **experience is starting to crack**.
This is exactly where I come in.
I am Maryne, a consultant specializing in internal organization and customer experience for premium beauty brands run by small teams.
What I do concretely:
-> I audit your customer service and organization (what's stuck, what's missing, what's costly)
-> I structure your after-sales service processes, your response templates, your operational routines
-> I prepare your teams to be autonomous, without everything having to go through you
-> I coordinate your key moments: launches, retail entry, volume peaks
Result: an organization that holds up, a customer experience worthy of your positioning, and you can finally gain perspective.
Three formats depending on your stage:
🔎 Organization & Customer Service Diagnosis -> €900
🔧 After-Sales Service Structuring & Implementation -> €1,800/month
🤝 Operational Partnership "The Right Hand" -> from €3,500/month
Do you feel it's time to structure? Let's talk about it.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- MB StratégieFounder & ConsultantFebruary 2026 - Today (4 months)Toulouse, FranceAfter 10 years in the field; store management, turnaround of premium retail businesses, multi-site operational management, I created MB Stratégie to put this expertise at the service of beauty and lifestyle brands that need to structure themselves without losing their soul.What I concretely bring: customer service worthy of the product, an organization that keeps up with growth, processes that work without making you dependent.
- Pierre Fabre GroupRetail DeveloperSeptember 2023 - July 2025 (1 year and 10 months)Optimization of points of sale and category structuring for Pierre Fabre brands in pharmacies.— Management and deployment of planograms to maximize product visibility on shelves— Verification and monitoring of laboratory/pharmacist visibility agreements, ensuring fair remuneration and increased presence of brands— Restructuring of categories (beauty, hair care, baby) to improve customer clarity, optimize sales space, and generate revenue growth
- SMCPRetail Sales CoordinatorFASHION AND COSMETICSAugust 2020 - April 2022 (1 year and 8 months)Pau, FranceSimultaneous supervision of two stores (Maje and Sandro) with very different dynamics — one with strong growth, the other needing a turnaround.For Maje: maintaining and developing the existing momentum, +15% revenue. For Sandro: diagnosis, implementation of product training and sales techniques, team support — result: +30% revenue.Recruitment of an apprentice, management of schedules and multi-site organization.
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Education
- brevet de technicien supérieur, Management des unités commercialesESARC Evolution2016brevet de technicien supérieur, Management des unités commerciales
- brevet de technicien supérieur2018brevet de technicien supérieur
Skill set
Categories
- Other