Mariama Diallo

ENGIE | DITD Department | Change Management Support | SAP Ariba/Salesforce | 15,000 users

GET Project (S/4 HANA / SAP Ariba): Definition of business processes and production of training materials in collaboration with business representatives, delivery and monitoring of training, facilitation of a community of business representatives (Teams support channels, discussion sessions, satisfaction surveys)

Mobilee Project (Salesforce): Impact assessment (interviews with business stakeholders and IT department, definition of business processes, identification of major changes, and measurement of impact on concerned populations, Change recommendations), Strategy enrichment, production of communication materials (adoption sheet, communication kit, etc…)

Change management support for the implementation of a new expense report management tool - Expensya, for over 68,000 users:

Impact analysis, construction of the Change strategy (communication plan, training plan, and support plan, construction of the support system and training path, production of training materials (video tutorials, summary sheets, user guides, etc.), writing articles and newsletters, facilitation of a user community

E.LECLERC I GALEC I Change Management Support

Implementation of the product lifecycle management tool - Centric within the Textile sector:

Organizational impact analysis, business processes

Business vision: Redefinition of the Textile business unit, roles, and responsibilities in close collaboration with business representatives

Change Management Strategy: communication plan, training plan (training path and logistics), user support system

Production of communication materials: newsletters, satisfaction barometer, etc...

Production of training materials: user guides, memo sheets, etc...