About Manish
I help mid-to-large organizations fix broken operations, build Operational Excellence systems, and deliver measurable results - without the overhead of a full-time hire.
With 14+ years in Operational Excellence, including nearly a decade at Amazon across Europe, UK, and India, I've delivered $40M+ in verified impact across cost, quality, and customer experience. I've built OE functions from scratch, designed governance frameworks, deployed Lean Six Sigma programs at scale, and embedded CI capability into organizations so outcomes sustain after I step back.
What I typically help with: operational diagnostics and transformation roadmaps, Lean Six Sigma program design and deployment, performance management and KPI framework design, multi-site standardization and playbook development, CI capability building and coaching, and digital enablement in operations.
I work best with organizations in e-commerce, logistics, and supply chain — or diversified businesses looking to build a structured OE function for the first time. Engagements typically run 4-12 months at 2-3 days per week.
English
Native or bilingual
Can work on-site
Bengaluru (up to 50km)
Experience
- indépendentAI Development, Advisory & Capability BuildingJanuary 2026 - Today (5 months)Thiruvananthapuram, Kerala, IndiaBuilt two proto agentic AI applications (PULSE - a DMAIC coaching tool using LLM reasoning; Personal Finance AI Agent using Claude API). Accepted into the GLG expert network for independent advisory on e-commerce logistics and Operational Excellence. Refreshed signature OE frameworks and developed thought leadership content anchored on 14+ years of global transformation experience.
- Amazon Deutschland Services GmbHSenior Manager, Operational ExcellenceLOGISTICS AND SUPPLY CHAINMarch 2024 - December 2025 (1 year and 9 months)Berlin, GermanyRole Overview: Spearheaded Central Operational Excellence function for Middle Mile Sort Center Network (Europe & UK), building a 7-member cross-country team of Senior Process Experts. Set the strategic roadmap, identified high-impact opportunities, and established execution & governance frameworks.Note: Role concluded Sept'25-retained on paid non-compete arrangement till Dec '25.Key Achievements:PRODUCTIVITY AND EFFICIENCY IMPROVEMENT:Directed the True North Program to enhance Sort Center productivity - identifying non-value-added tasks and uncovering $80MM+ in long-term opportunities.Delivered $1MM+ annualized savings (2024) via kaizen and built a network-widebenchmarking framework (2025) to scale best practices ($4MM+ savings), enabling a signed $20MM improvement roadmap for 2026.Managed cross-mile process integration initiatives delivering $4.5 MM savings.Owned end-to-end integration and change management for data dashboards,automation and Digital Twin solutions—improving decision-making, laborefficiency, and quality enabling ~$5M value potential in 2026.CONTINUOUS IMPROVEMENT CAPABILITY BUILDING:Launched a Continuous Improvement Capability Building program, establishing aL6S Council with 20+ Green Belts delivering $9.7MM in savings (2024–25).PERFORMANCE MANAGEMENT & GOVERNANCE:Spearheaded Global Balanced Scorecard across 5+ geographies, scaling adoption from 83% to 98%+ and lifting network performance from 65% to 75% in 6 months
- Amazon Transportation Services Pvt. LtdSenior Manager, Program Management (Operational Excellence- Last Mile Supply Chain, India))LOGISTICS AND SUPPLY CHAINOctober 2022 - February 2024 (1 year and 4 months)Bengaluru, Karnataka, IndiaRole Overview: Scoped, designed and led end to end execution of Standardization & Continuous Improvement function for Amazon's Last Mile Network in India, growing the team from inception to 7 Senior Program Managers. Defined the strategic vision and key pillars and built robust governance frameworks to ensure sustained operational excellence.Key Achievements:PRODUCTIVITY AND EFFICIENCY IMPROVEMENT:Drove a ~12.5% YoY productivity improvement in Last Mile stations (+1.5% abovegoal), through Worldwide benchmarking, Lean-based Process Engineering,Kaizen, Gemba driven waste identification and standardization of best practices.Engineered $12MM in efficiency opportunities by leading a cross-geography team across 9 countries to standardize Last Mile operations and scale best practices.Monitored standardization of tools and processes across the network includingexecution of core processes such as Gemba walks, Daily Deep Dives, Standardwork checklist, Area Readiness Reviews achieving global process compliance.CHANGE MANAGEMENT & GOVERNANCE:Managed 120+ change management requests delivering First Time Right launchesat 90.6% (Goal: > 90%).Directed launch of Worldwide Scorecard for India to compare Last Mile stations in India with North America and Europe driving 'Best At Amazon' competitive culture.
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Education
- Certified Six Sigma Black BeltAmerican Society for Quality (ASQ)Certified Six Sigma Black Belt
- Project Management Professional (PMP)Project Management Institute (PMI)Project Management Professional (PMP)