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Strategic support to management and digital projects, providing comprehensive support to entrepreneurs and teams in online environments. Responsible for the management and optimization of executive schedules, coordination of meetings, launches, and collaborations, as well as the organization of travel and events. Supervision of corporate email, customer and partner service, and digital communications management, ensuring a professional and consistent brand image. Project tracking, process automation, and continuous improvement of workflows using digital tools. Highly autonomous, results-oriented profile with strategic vision and focus on scalability and digital business growth.

Senior Administrative Assistant – Order Management and Administration

Comprehensive management of the order cycle, from receipt in the store to final delivery to the customer's home, ensuring correct logistical coordination and adherence to deadlines. Supervision and resolution of incidents related to shipments, inventory, and national sales invoicing. Management of corporate email and coordination of internal communication via store chat, ensuring agile responses, effective follow-up, and operational alignment between departments. High organizational capacity, results orientation, and focus on continuous process improvement.

Comprehensive customer service management through outbound and inbound calls for car dealerships, offering commercial advice and resolving inquiries. Lead follow-up and qualification, coordinating sales opportunities with the dealership network. Email and chat support, ensuring agile, personalized communication focused on conversion and customer loyalty.