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Mame FaneMF

Mame Fane

Virtual Assistant | File Management & Tracking

€150/day
Nîmes, FR
3-7 years
Administrative Management
Customer Relations
Professional Writing
File Tracking
Agenda Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Mame

With over 3 years of experience in administrative management and customer relations in companies, I am now launching myself into freelancing to offer my skills to professionals and entrepreneurs who need reliable and efficient administrative support.
I have worked in demanding environments, such as a telephone debt collection platform and a car dealership, where rigor, responsiveness, and customer service were essential on a daily basis.
I will handle your administrative tasks from A to Z: drafting professional letters and emails, preparing quotes and invoices, file tracking, agenda management, and appointment scheduling.
Available quickly, serious, and organized, I will adapt to your needs to save you time and peace of mind.
Sincerely, Fane Mame.

  • French

    Native or bilingual

Can work on-site
Nîmes (up to 50km)

Experience

  • RECOUVREMENT (ARIPA) CAF DU GARD
    USER SERVICE ADVISOR (FIXED-TERM CONTRACT)
    PUBLIC SECTOR
    December 2025 - May 2026 (5 months)
    • Handling incoming calls and supporting users
    ◦ Analyzing files based on court decisions
    • Following up on debt collection procedures (amicable and forced)
    • Managing and updating administrative files
    • Drafting reports and tracking actions
    ◦ Managing sensitive situations while respecting professional secrecy
    Customer Relations File Management Professional Writing Adherence to Procedures Incoming Call Management
  • COTE ROUTE NIMES
    ADVISOR
    RETAIL (LARGE RETAILERS)
    December 2023 - January 2025 (1 year and 1 month)
    Nîmes, France
    • Welcoming and assisting customers
    • Managing schedules and making appointments
    • Preparing quotes and invoices
    • Administrative follow-up of files
    • Managing orders, suppliers, and inventory
    • Receiving goods
    • Cash closing and payment tracking
    • Contributing to customer satisfaction and the smooth running of the business
    Customer Relations Administrative Management Quote and Invoice Entry Inventory Management Scheduling
  • La boucherie
    Demi chef de rang
    February 2019 - April 2021 (2 years and 2 months)
    Montpellier, France
    Coordinating table service and supervising the team. Welcoming and assisting customers, managing priorities during busy periods. Rigorous organization of service and ensuring a quality customer experience.

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Education

  • Professional Title Manager of Small and Medium-sized Structures
    Ecole Studi
    2025
    Titre professionnel Responsable de petites et moyennes structures
  • General Baccalaureate
    Ecole Cours Sainte Marie de
    Baccalaureat General

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