Freelancer profile translated to English.

Description

IT support technician with 5 years of experience in on-site assistance, managing Windows, Linux (Ubuntu, Debian), and macOS environments, and VIP user support. Rigor, confidentiality, and a service-oriented approach guide my work in demanding environments.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Everience
IT Support Technician N2
DIGITAL AND IT
July 2025 - Today (11 months)
Paris, France
On-site Support Technician responsible for onboarding/offboarding, asset management, BAU support, and N1/N2 incident resolution. Managed PC deployment, hardware maintenance, and phone support. Also provided backup support for Production and Laboratory Research, including assistance on certified workstations and regulated environments. Participated in site moves and international transfers.
Intune ServiceNow Active Directory Onboarding & Offboarding Incident Resolution
Solutions30
IT Technician
DIGITAL AND IT
July 2023 - April 2025 (1 year and 9 months)
Île-de-France, France
Audit & Migration: Analyzed existing infrastructures and migrated Windows Server environments as part of the Bouygues project to Equans and other departments. System Administration: Managed and maintained Windows & Linux servers, NTFS permissions, and users (Active Directory, LDAP). IT Asset Management: Proactive maintenance of equipment (PCs, business phones, printers, business software). Technical Support: Resolved 10 to 15 tickets per day (Level 1 and 2), provided on-site and remote user assistance. Documentation & Procedures: Wrote technical guides and IT procedures.
Bazik TV
IT Technician
FILM AND AV
August 2022 - May 2023 (9 months)
Île-de-France, France
Technical Support: Assisted administrative and editorial teams, troubleshooted workstations and office equipment. IT Administration: Created and managed user accounts for production tools, maintained network access and permissions. Collaborative Support: Managed internal communication tools (Slack, Teams, Zoom) and resolved related incidents.