Malik Hamdane

Prepared for and passed 4 AWS certification exams (Cloud Practitioner, AI Practitioner, Solutions Architect Associate, Developer Associate).

Completed hands-on labs covering core AWS services, networking, security, and cost management.

Engaged with a community of cloud professionals and shared portfolio work on LinkedIn, receiving recognition from Digital Cloud Training founder Neil Davis.

KEYS COMPETENCIES

Infrastructure as Code (Terraform, SAM, CloudFormation) • Serverless Automation (Lambda, Step Functions, EventBridge) • CI/CD (GitHub Actions) • Container Orchestration (Fargate, Docker, ECS) • Disaster Recovery (Route 53, Cross-Region Replication) • Security Hardening (CIS Benchmarks, Packer) • Observability (CloudWatch Dashboards, Alarms, Metrics) • AI Integration (Bedrock) • Database (RDS PostgreSQL, DynamoDB) • Cost Optimisation (Tag-Based Cost Tracking)

TECHNICAL TOOLS

AWS: Lambda, Step Functions, EventBridge, Fargate, ECS, ECR, Route 53, ALB, ACM, RDS PostgreSQL, DynamoDB, S3, CloudWatch, SNS, VPC, IAM, Bedrock, AWS Config, Secrets Manager, SSM, EC2, Cost Explorer

IaC: Terraform, Packer, SAM, CloudFormation CI/CD: GitHub Actions Languages: Python, HCL, SQL, Bash

Other: Docker, Git, jq, Flask, PostgreSQL

via HCL Staffing

Delivered Tier 1 and Tier 2 technical support for high-volume production printing systems, handling 20+ users daily (peaking at 40+) across the German, Swiss, and Austrian markets.

• • Ranked top performer month-over-month for maintaining 20%+ first-line resolution rate, double the company target and team average (9–11 %).

• • Rebuilt the error-code reference database to improve troubleshooting efficiency; mentored junior agents on issue prioritisation and escalation procedures.

Taught French, English, German, or Spanish to intermediate-to-advanced adult learners across France, Germany, England, Spain, and Russia.

• • Grew client base through personal networks and word of mouth, adapting communication style across languages and cultural contexts.