MFFreelancer profile translated to English.
Back to original languageAbout Maharo Francia
Systems and network administration engineer with over 5 years of experience in technical support, IT asset management, and network administration. Currently a network engineer at Orange Business, I have also worked for international NGOs (CRS, Save the Children), as well as in various technical environments (OCTET SARL, MAKOA Design). I am proficient in N1/N2/N3 user support, remote troubleshooting, virtualization, system and network security, as well as the administration of collaborative tools (OneDrive, Teams, Outlook, Microsoft 365, Azure). Versatile, proactive, and solution-oriented, I ensure the continuity and optimization of IT services.
French
Native or bilingual
English
Conversational
Can work on-site
Tananarive (up to 50km)
Experience
- Orange BusinessNetwork Engineer, Customer Service TechnicianTELECOMMUNICATIONSJune 2025 - Today (1 year)Tananarive, Madagascar
- Collaborate with various entities to provide the service requested by the client.
- Prepare and validate the configurations of network equipment (routers, switches).
- Escalate to the appropriate service in case of incorrect configuration.
- Ensure the dissemination of appropriate instructions to Level 1 support and provide solutions to technical problems encountered.
- Analyze and troubleshoot incidents occurring in the client network.
- Restore service as quickly as possible after an incident impacting the client network.
- Perform standard or complex changes requested by clients.
- Actively contribute to the continuous improvement of the service.
- Perform administrative tasks such as user and service management, and ensure SLA analysis and relevant processing of other activities.
- Troubleshoot and resolve incidents transmitted by the N1 team.
- Transmit incidents to Business Support and assist TSC teams during the relevant investigation.
- Save the Children internationaleHR, Admin & IT assistantCIVIC AND SOCIAL ORGANIZATIONSJune 2024 - April 2025 (10 months)Tananarive, MadagascarHR & ADMIN Operations :
- Coordination of recruitment and management of employee contracts.
- Archiving of personnel files (paper and electronic versions).
- Consolidation and monitoring of annual leave planning.
- Organization of meetings and other HR events.
- Support for key human resources activities in Madagascar.
- Drafting correspondence.
- Coordination of SCI travel.
IT Operations :- Ensuring compliance with global IT standards.
- Management of email accounts.
- Technical support.
- Maintaining system security and availability.
- First point of contact for ICT support.
- Maintenance and upkeep of ICT facilities.
- Reporting system failures.
- Support for IT service management.
- Perform any other tasks assigned as needed.
- CRS Catholic Relief ServiceICT OFFICERCIVIC AND SOCIAL ORGANIZATIONSJuly 2022 - May 2024 (1 year and 10 months)Tananarive, Madagascar
- Provide technical support to clients requesting assistance by phone or email.
- Assist staff in completing periodic data security courses.
- Acquire new skills to better assist the programmatic team and the support team.
- Orient new employees in IT, provide training and support them on the operation of available tools such as OneDrive, Teams, Outlook, Insight.
- Perform troubleshooting, diagnose problems and implement corrective actions according to the prescribed manual.
- Guide and assist staff on the use of IT infrastructures: how to use the photocopier in scan mode, printing, and use of the server for storage and personal backup, ensuring the safety and good practices of handling equipment.
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Education
- Master IIEcole National d'informatique20191️-Administration Systèmes Installation, configuration et gestion des serveurs Windows Administration d’Active Directory (comptes utilisateurs, groupes, permissions) Gestion des services réseau : DHCP, DNS, FTP, Web, Email Virtualisation avec VMware et Hyper-V Sauvegarde et restauration des données 2️-Réseaux Conception et administration des réseaux LAN, WAN, VLAN Configuration de routeurs et switchs (Cisco, Mikrotik, Juniper) Mise en place de VPN, NAT, routage statique et dynamique Supervision et monitoring des réseaux 3️-Sécurité Informatique Mise en place de pare-feu et politiques de sécurité Contrôle des accès et gestion des droits utilisateurs Audit de sécurité et protection contre les intrusions Sécurisation des systèmes et services cloud 4- Cloud et Services Modernes Administration de Microsoft Déploiement et gestion de machines virtuelles et services cloud Sauvegarde et haute disponibilité