Freelancer profile translated to English.
Back to original languageAbout Maëlys
Hello,
I am Maëlys, a virtual assistant specializing in e-commerce/Customer Service management. I help brands provide seamless and polished customer service.
🎓 I hold a Master's degree in Marketing (English Track) from INSEEC Business School.
💻 I have 5 years of experience in the field and have worked in major French companies. I have been self-employed for 2.5 years, supporting my clients.
❤️ Why work with me?
- I adapt easily and quickly to different work environments.
- I put my heart into every task I undertake, with attention to detail and great rigor.
- I am versatile, so the list of my tasks below is not exhaustive:
📝 CUSTOMER SERVICE MANAGEMENT
• Respond to customer inquiries (emails, chatbot, social media)
• Follow up and resolve complaints
• Customer loyalty and personalized follow-up
• Monitor and import customer reviews
• Tools: Gmail, Gorgias, Meta, Shopify, Faire, Okendo
Objective: improve customer satisfaction and loyalty.
🗓️ ADMINISTRATIVE SUPPORT
• Logistics management
• Update catalogs, website, brochures
• Manage invoices, delivery notes, quotes, and customer follow-ups
• Tools: ShippingBo, Sellsy, Excel, Canva, Pennylane, Abby, Indy
Objective: free up your time and streamline your organization.
📲 PROJECT MANAGEMENT
• Implementation of processes and automations
• Monthly reporting
• Track deadlines and tasks
• Communication between service providers
• Tools: Notion, Monday, Trello, Slack
Objective: structure your projects and ensure their success.
🖥 My core business is 100% digital, so I am comfortable with various types of computer tools or software.
Gorgias Certifications: Gorgias Certified Admin & Agent
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Cosmic DealerB2C Customer Service and B2B Partnerships ManagerApril 2024 - Today (2 years and 2 months)FREELANCE MISSION- B2C Customer Service Management (Gorgias)- Community Management (Instagram/Facebook)- Logistics Management (Shippingbo, Sellsy)- Management of collaborations/partnerships with yoga retreats/various events- Order and shipment tracking (Shopify)- Notion workspace setup- B2B partner management
- Gibus Cycles
On Malt
Customer Care SuccessE-COMMERCEDecember 2025 - Today (6 months)FREELANCE MISSION- B2C Customer Service Management and follow-up (Gorgias)- Logistics Management (Shippingbo)- Order and shipment tracking (Shopify)- Complaint tracking - Atma KitchenwareCustomer Care FreelanceE-COMMERCEApril 2026 - Today (2 months)Paris, FranceFREELANCE MISSION- B2C Customer Service Management- Order and shipment tracking (Shopify)- Returns, refunds, and dispute management- Customer support for products (preparation, usage, advice)- Coordination with logistics for order tracking
Reviews
Recommendations
FM
GM
+6
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Education
- Master Marketing In The New EraINSEEC U.2023Master Spécialisation Marketing à l'ère contemporaine full english 🇬🇧 💻 Cours de spécialité : Communication et nouveaux médias Intelligence artificielle, Big Data et Marketing Distribution et e-commerce Marketing sensoriel, expérience client et neuromarketing Les nouveaux outils de l’innovation marketing Marketing vert et responsable Marketing relationnel et CRM 💻 Cours de tronc commun : Open Innovation Challenge Séminaire de Méthodologie de Recherche Management avancé Business Ethics & Corporate Social Responsability Préparation au Grand Oral 🇬🇧 Score TOEIC : 815 👩🏻💻Deux années en alternance : Une année sur le campus de Bordeaux 🍷 Une année sur le campus de Paris 🥖 Alternance sur Lille chez La Redoute 👙
- TOEIC, EnglishOMNES EducationTest of English for International Communication (TOEIC) OMNES Education Date de délivrance : janv. 2023 Score : 815
Certifications
- Gorgias Certified AdminGorgias
Skill set
Categories
- Other