Freelancer profile translated to English.

Description

I am Lydia, a great travel enthusiast and today a travel designer.

Since 2013, I have had the opportunity to visit more than 60 countries, most of the time alone, always creating my own tailor-made itineraries.

Curious about cultures and authentic experiences, I now want to put this expertise at the service of others by helping my clients create personalized trips.

With over 8 years of professional experience in tourism in travel agencies and tour operators (B2B and B2C), I am available to support interested companies in designing travel experiences, developing itineraries and tourist offers, as well as enhancing their destinations and services.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic
Arabic
Conversational

Workplace preferences

Remote only

Primarily works remotely

..
Back office travel agent
TRAVEL AND TOURISM
April 2017 - February 2025 (7 years and 10 months)
> B2C Service:
Handling incoming/outgoing calls and customer emails, bookings, modifications, cancellations, postponements, and invoicing. Adding services, quality monitoring of files, travel advice, and entry formalities.
Crisis management (strikes, Covid, flight cancellations).
Independent and team work.

> B2B Service (Tour Operator):
Preparing quotes for travel agencies, selling packages, and providing destination advice.
File management (modifications, cancellations, postponements, invoicing), issuing travel documents, handling calls and emails from agencies.
Customer advice Customer loyalty Travel organization File management
…
Travel agent
TRAVEL AND TOURISM
February 2016 - June 2016 (4 months)
Paris, France
In-person and telephone reception, travel advice, customer loyalty, speaking different languages for foreign clients, selling airline tickets, cruises, self-drive tours, package tours, and stays, processing modifications, invoicing, and cancellations.

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Lydia C

Travel designer

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