Freelancer profile translated to English.

Description

Systems Administrator and IT Support with extensive experience in corporate environments.

Specialized in N1/N2 IT support, Windows and Linux systems administration, user and device management, incident resolution, and IT infrastructure maintenance.

Accustomed to working in demanding corporate environments, both on-site and remotely, ensuring service continuity, system stability, and efficient user support.

Available for specific tasks, hourly support, or short-term projects, compatible with current professional activity.

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Madrid (up to 50km)

BUSINESS INTEGRATION PARTNERS CONSULTING IBERIA SL.
IT Support / Systems Administrator
October 2022 - Today (3 years and 8 months)
Madrid, Spain
• • Corporate IT support to users in business environments, both on-site and remotely.
• • Management and maintenance of Windows and Linux systems in a corporate environment.
• • Management of devices and users in Cloud environments.
• • Management of N1 and N2 incidents and requests through Service Desk, ensuring response and closure times.
• • User support for teleworking and in different company locations.
IT support Active Directory Microsoft 365 Business remote support IT Infrastructure
Organismo público – Sector Defensa
IT Support Technician
July 2007 - July 2021 (14 years)
Caracas, Capital District, Venezuela
• • Professional evolution from IT Support to Head of the ICT Office, progressively assuming greater technical and coordination responsibilities.
• • Technical support to end-users and management of N1 and N2 incidents and requests in corporate environments.
• • Administration of Windows and Linux systems (Ubuntu, Debian).
• • Management, maintenance, and optimization of the IT infrastructure and computer equipment.
• • Management of LAN networks, routers, switches, and structured cabling.
• • Implementation and administration of virtualization environments (Proxmox, VirtualBox).
• • Installation and maintenance of database services and server applications.
• • Network administration and perimeter security using pfSense.
• • Basic task automation using Bash scripting.
• • Coordination and supervision of specialized technical support to users.

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Computer Engineering
Dr. Federico Rivero Palacios University Institute of Technology Venezuela
2018
Ingeniería en Informática
University Technical Degree in Computer Science
National Army University Institute of Technology Venezuela
2007
Técnico Superior Universitario en Informática