About Lucie
Experienced UX Researcher & Psychologist (Ph.D.) with expertise in cognitive ergonomics, behavioral science, and product strategy. I integrate data-driven insights into UX to optimize conversion, engagement, and retention. Passionate about aligning research with business goals, I facilitate collaboration between product, design, and engineering teams, ensuring research drives impact. Skilled in usability testing, journey mapping, and workshop facilitation, I help teams shift towards a user-centric, data-informed approach for scalable growth.
Spanish
Fluent
English
Fluent
French
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- Polaroid Film B.V.UX consultamt & UX researcherJuly 2025 - Today (11 months)Leading strategic UX research to guide product and business decisions on Polaroid’s hybrid instant camera portfolio (Andy, Mandy, Printer) and app experience. My missions include:Reviewing and consolidating past research to identify insights and knowledge gaps.Designing and running qualitative and quantitative studies (interviews, surveys, pricing research, Jobs-to-Be-Done analysis).Structuring and facilitating workshops with product, design, and engineering teams.Building research standards and organizing the Research & Insights repository for accessibility and impact.Delivering actionable recommendations to support product differentiation, pricing strategy, and user experience alignment.
- DecathlonSenior UX Researcher - E-commerce - UNITEDApril 2023 - March 2025 (2 years)As a member of the international team at Decathlon, I am dedicated to enhancing the user experience (UX) on the Decathlon website, with a particular focus on the Product Detail Page (PDP) and the Smart Size. My role involves conducting extensive UX research in multiple countries, ensuring that our website, App and mobile browser align with the diverse needs and preferences of our global customer base. Key Responsibilities and Achievements:- Conduct comprehensive UX research to gather insights and feedback on Decathlon's website in various international markets.- Focus on improving the Product Detail Page (PDP) to optimize product information presentation and ease of navigation for users.- Collaborate with cross-functional teams to implement user-centered design improvements, working closely with web developers, designers, and product managers.- Lead usability testing sessions, surveys, and user interviews to collect data, analyze results, and recommend actionable insights for enhancements.- Enhance the Smart Size feature, providing accurate sizing recommendations to customers across different regions and helping to reduce returns and improve customer satisfaction.- Collaborate with localization teams to ensure that website content is culturally and regionally relevant.- Stay updated with industry best practices and emerging trends in UX design, translating insights into actionable recommendations for continuous improvement.- Act as a bridge between the international team and headquarters, fostering a global perspective and sharing best practices across regions.- KPI: CRO and add-to-cart- Devices: Web, app, mobile- Participants: International panel
- ScalewayUX ResearcherAugust 2022 - February 2023 (6 months)• Coached Product Managers and conducted UX research for cloud service products (IaaS and PaaS), including generative and evaluative research, such as discovery, surveys, competitive studies, and user testing and by using. Delivered UX mapping tools, such as empathy maps, user journey maps and OPT.• Increased market share by launching 3 products• Accomplished ResearchOps missions such as implemented UXR best practices, GDPR protocol best practices, providing 15 templates and 10 how-to guide, enhancing participants recruitment and research repository.
Recommendations
Be the first to recommend Lucie
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- PhD in Organizational Psychology and Ergonomy, Cognitive ergonomyUniversité Grenoble Alpes2018PhD in Organizational Psychology and Ergonomy, Cognitive ergonomy
- Master of PsychologyUniversité Grenoble Alpes2015Master Recherche en Psychologie Clinique, Psychologie