Freelancer profile translated to English.
Back to original languageAbout Lucas
I am Lucas, a UX Researcher specializing in understanding your users' behaviors and needs to inform your strategic decisions and mitigate product risks. Currently pursuing a Master's degree in UX, I leverage my 3 years of experience, notably gained at Crédit Agricole, to enhance your performance.
🎯 My mission: Transform your doubts into certainties through actionable user data.
Whether you are a startup in the discovery phase or a large corporation looking to optimize an existing journey, I provide clear answers and actionable recommendations.
🔎 MY USER RESEARCH SKILLS
I design and manage customized research protocols, utilizing a wide range of qualitative and quantitative methods:
- Exploration Phase (Discovery):
- Individual interviews (semi-structured, structured)
- Field observations (Shadowing, ethnography)
- Focus groups
- Competitive benchmarking and market analysis
- Evaluation & Optimization Phase:
- Usability testing (moderated and unmoderated, remote or in-person)
- Card sorting and information architecture testing
- Quantitative surveys and questionnaires
- Data analysis (Analytics, Hotjar)
- Ergonomic audits (heuristics)
- Reporting Phase:
- Creation of Personas, behavior typologies, and Journey Maps
- Facilitation of co-design and ideation workshops
- Clear and concise analysis reports with prioritized recommendations
💻 MY PREFERRED TOOLS
- Testing & Surveys:Maze, Testapic, Lookback, UserTesting.com, Google Forms
- Analysis & Organization:Dovetail, Notion, Miro
- Prototyping & Design:Figma, Sketch, Adobe XD
Ready to make decisions based on evidence, not assumptions?
Contact me to discuss your project!
LinkedIn:
French
Native or bilingual
Russian
Native or bilingual
English
Conversational
Can work on-site
Paris 19e Arrondissement (up to 50km)
Experience
- CAL&F - Crédit Agricole Leasing & FactoringUX Researcher / DesignerBANKING AND INSURANCESeptember 2024 - Today (1 year and 9 months)Montrouge, FranceWithin the product team, I contribute to the design and optimization of complex business tools. My role focuses on user research and strategic design to ensure that the developed solutions meet real-world needs.User Research:Planning and conducting exploratory research phases, including field observation (shadowing) of sales engineers to understand their processes and pain points.Organizing and facilitating around twenty usability testing sessions to evaluate and validate user flows and interfaces.Workshops & Scoping:Facilitating about ten Design Thinking and co-design workshops with business teams to define project scopes, frame requirements, and explore innovation avenues.Design & Design System:Designing user flows and interfaces (wireframes, prototypes) based on an existing Design System to ensure consistency and effectiveness of solutions.
- Credit Agricole Technologies et ServicesUX DesignerTECHSeptember 2022 - September 2024 (2 years)Paris, FranceIntegrated into a multidisciplinary team (Product Owners, developers), I contributed to improving the user experience of internal tools and components of the customer application "Ma Banque".Interface Design (UI Design):Producing wireframes and high-fidelity mockups on Figma for new features and interface optimizations.User Testing & Analysis:Actively participating in the preparation and execution of numerous usability testing sessions, identifying concrete areas for improvement.Contributing to the analysis of user feedback to iterate on proposed designs.Product Collaboration:Working closely with technical and product teams to ensure the feasibility and successful implementation of design solutions.
Reviews
Recommendations
Be the first to recommend Lucas
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master UX DesignEFREI Paris - Panthéon Assas2026Formation avancée en conception d'expérience utilisateur, avec une forte dimension terrain grâce à de nombreux projets menés pour des clients réels. Ce cursus m'a permis de consolider mon expertise sur l'ensemble du processus UX, de la phase de recherche à la livraison de solutions de design. Projets et compétences développés : -Conduite de recherches utilisateurs complètes (entretiens, observations, sondages) pour des entreprises de secteurs variés -Réalisation d'audits ergonomiques et UX sur des produits digitaux existants -Pilotage de refontes de parcours utilisateurs, de la phase de discovery à la livraison de prototypes testés -Animation de Design Sprints en conditions réelles avec des parties prenantes métiers -Maîtrise du processus de bout en bout : cadrage, recherche, idéation, prototypage, tests, itération
- Bachelor Project Manager specializing in UX DesignDigital Campus2024Formation pluridisciplinaire combinant gestion de projet digital et conception UX, avec une mise en pratique sur des projets clients réels. Ce cursus m'a donné une double compétence rare : la capacité à piloter un projet de A à Z tout en assurant la qualité de l'expérience utilisateur. Compétences acquises : -Gestion de projets digitaux : cadrage, planning, coordination d'équipe, relation client -Conception UX : recherche utilisateur, création de personas, wireframing, prototypage sur Figma -Stratégie digitale : webmarketing, analyse de marché, positionnement produit -Livraison de solutions complètes pour des clients réels, du brief initial à la présentation finale