Freelancer profile translated to English.

Description

Continuous Improvement and Process Adaptation (bonus: information flow specialty)

To design changes that work "in real life", they must take into account how people think, collaborate, organize themselves, and use their tools on a daily basis. The human element is key.

This is why I prefer to talk about **ergonomics**, meaning adopting a "multi-focus" vision based on 4 complementary reading angles:

*The human(functioning, perceptions, ...)

*The human group(group dynamics, ...)

*The system(tools, technologies, rules, constraints, ...)

*The interactionbetween all these elements

My approach / methodology:

**Multidisciplinary**: combining primarily process engineering, ergonomics, cognitive sciences
Based on **Design Thinking**: collaborative and iterative.
While drawing ontoolsknown through other methods like Lean / Six Sigma / Project Management / Agile / Problem Solving ...

I enjoy drawing from the richness of methods, techniques, tools, or approaches!

Diagnosis, mapping, simplification, implementation of concrete solutions, indicator monitoring, and change management…

Let's start with a DIAGNOSIS!

To understand how your system works, how information flows, and above all, how the teams experience it.Identify friction points, capitalize on what works... To then, of course, co-create and implement a continuous improvement strategy adapted to your organization, fostering both:

The well-being of your teams
The performance of your structure

Your constraints become simple rules of the game; let's use them to co-build an "affordant" way of working: simple, effective.

# Smoother and more efficient processes, better-used tools, and more serene teams.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Dax (up to 50km), Bordeaux (up to 50km), Paris (up to 50km), La Rochelle (up to 50km), Saint-Sébastien (up to 50km)

Crédit Agricole Pyrénées Gascogne
Continuous Improvement — Commercial Networks Communication Efficiency Manager
BANKING AND INSURANCE
January 2015 - May 2017 (2 years and 4 months)
Pau, France
By streamlining information and communication channels between the 3 Headquarters departments and the network of hundreds of Agencies, I help our Commercial Network employees get the information they need, so they can save time (to spend it serving our Clients instead).

→ Process Improvement & Information Flow Ergonomics
→ Change Management
→ Training in digital tools and uses
→ Technical support (intranet, communication materials, training kits, ...)
Change Management Continuous Process Improvement Collective Intelligence Facilitation Project Management Training
Nou Estil
Continuous Improvement — Support for a rapidly growing VSE
EDUCATION AND E-LEARNING
May 2017 - June 2019 (2 years and 1 month)
Salou, Spain
2 years of support for structuring the dance school, which is rapidly growing:
— from ± 80 students and ± 5 employees in May 2015
— to ± 200 students and ± 12 employees in June 2017

In support of the dance school director:
Process Improvement (school management + customer relations)
Information Flow Ergonomics (for employees + for students/families)
In customer relations:
Reception and information for individuals
Administrative and Commercial Management of students
Service Design – Marketing – Communication
Process Optimization Knowledge Management
EURL avec 2 F
Continuous Improvement — Process Adaptation | Information Flow | Change Management
CONSULTING AND AUDITS
September 2017 - Today (8 years and 9 months)
Dax, France
After 8 years, the brand "LiLA Disseny" becomes "avec 2 F" 🎉
(change of legal status + change of brand name)

More fluid and adaptable organizations
TRAINING · FACILITATION · SUPPORT
→ Streamline information transfer
→ Improve and adapt processes
→ Move towards a more sustainable model

Main services:
Information Flow Ergonomics
Process Adaptation
Eco-design of communication
Design Thinking & [eco]innovation
Design Thinking Process Optimization Continuous Improvement Change Management Instructional Design

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Facilitator of the Human Factor Fresco
Université du Facteur Humain
2025
La fresque du facteur humain apporte un éclairage sur les facteurs humains (émotions, biais cognitifs, mémoire, appartenance sociale…) qui entrent en jeu dans l’évolution de nos comportements face aux transitions en cours. Cet atelier permet de croiser les perceptions des participants et de créer une représentation collective des leviers que nous pouvons saisir pour changer nos comportements.
Graphic facilitation for pedagogical interventions
CAP MÉTIERS Nouvelle Aquitaine
2025

Check out Linda's education

Strategy Consultant

Linda Laffourcade

Process Improvement ➕ Design Thinking

About Linda

Continuous Improvement and Process Adaptation (bonus: information flow specialty)

Let's start with a DIAGNOSIS!

Experience

More fluid and adaptable organizations

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