Lidia Roux

■ Handling requests and complaints.

■ Detailed presentation of offers and products, providing advice based on customer profile.

■ Conducting customer satisfaction surveys.

■ Sending customer satisfaction surveys, incorporating feedback to improve service.

■ Analyzing technical problems and finding solutions.

■ Taking inbound calls following company scripts and procedures.

■ Directing customers to the appropriate department.

■ Maintaining the database, verifying and updating customer information.

■ Drafting, processing, and tracking email communications.

■ Handling payments for customer invoices.

■ Maintaining and updating reception logs.

■ Welcoming and directing visitors on-site, informing the relevant contact of their arrival.

■ Welcoming and directing visitors.

■ Providing information on rates, services, and reservation procedures.

■ Registering customer arrivals and departures on the software.

■ Monitoring and managing access to the premises.

■ Informing and assisting customers.

■ Documenting the project at various stages in accordance with internal procedures.

■ Editing parts lists to optimize technical tracking.

■ Integrating current standards to ensure project compliance.

■ Entering data into tracking tools to facilitate project costing.

■ Updating existing diagrams or plans as needed.

■ Developing overall and detailed plans.

■ Modeling products using computer-aided design software.

■ Creating detailed plans from provided sketches.

■ Designing and producing detailed plans for architecture and engineering projects.

■ Collaborating with engineering teams to ensure compliance with standards and technical specifications.

■ Using CAD and DAO software to optimize the precision and efficiency of the design process. Developing, respecting or building, Geofibre, IPON Sending (PB) with SPIE 5G Deployment, RADIO study, customer load file, delivering to customers SOGETREL, ONSTRUCTEL, ENGIE, CHASSIEU, SPIE on time..

■ Qualitative and quantitative control of supplies

■ Supervision of teams