Léonie M.

Supervise and coordinate the daily activities of the company to ensure the smooth running of operations.

Monitor ongoing projects, manage priorities, and ensure deadlines are met.

Collaborate with different departments (production, sales) to ensure cohesion in achieving objectives.

Identify bottlenecks in processes and propose improvements.

Manage the executive's agenda: scheduling appointments, meetings, and travel.

Prepare documents necessary for decision-making.

Ensure general administrative management (mail, filing, archiving).

Coordinate exchanges between management and internal teams or external partners.

Organize internal events.

Participate in the administrative follow-up of personnel (contracts, leave, absences).

Contribute to the recruitment and onboarding of new employees.

Ensure internal communication and team buy-in to company objectives.

Participate in budget and performance indicator monitoring.

Prepare accounting documents in collaboration with the accounting provider.

Manage certain purchases and supplies.

Rigorous, organized, and versatile administrative assistant, I work at the heart of an accounting firm where responsiveness and precision are essential. As a true operational support for accounting teams and employees, I manage all the administrative tasks that ensure the smooth daily operation of the firm.

Client reception, call management, file processing, document management, preparation of accounting documents, administrative follow-up of assignments... I ensure the fluidity of exchanges, compliance with deadlines, and quality of service for clients.

My sense of confidentiality, my ability to juggle multiple priorities, and my mastery of office tools make me an indispensable link in the firm's organization.

Skills:

- Filing, digitization, and archiving of accounting documents

- Preparation and transmission of documents to accounting staff

- Telephone and in-person reception of clients

- Drafting and formatting of letters, quotes, reports, etc.

- Administrative follow-up of client files (reminders, contracts, deadlines)

- Management of supplies, schedules, and general services

- Mastery of office tools (Word, Excel, Outlook)

- Knowledge of accounting or DMS software (e.g., Cegid, Quadratus, Sage...)

A smiling, welcoming, and organized receptionist, I am the first face clients see when they arrive at the hotel. My role goes far beyond simple reception: I create a positive, reassuring, and professional first impression, while ensuring that each client feels expected and well-supported.

I handle arrivals and departures, reservations, specific requests, and client orientation with courtesy, efficiency, and attention. Versatile, I can manage unforeseen events, respond calmly, and quickly find solutions to ensure a smooth and pleasant experience.

Working in the hotel industry is a daily pleasure for me, as I find the values that motivate me there: a sense of service, relational elegance, responsiveness, and customer satisfaction.

Skills:

- Supervision of reception, reservations, and client welcome

- Management of schedules and room assignments

- Management of reception teams, night audit, concierge services

- Monitoring of performance indicators: occupancy rate, RevPAR, customer satisfaction

- Mastery of hotel PMS (Opera, Mews, Fols, etc.)

- Development and implementation of quality procedures

- Diplomatic handling of client disputes

- Coordination with housekeeping, restaurant, and maintenance services

- Competitive analysis and proposal of improvements to the customer journey