Freelancer profile translated to English.
Back to original languageAbout Leonardo
I am the CEO and founder of SNT Servicios Nuevas Tecnologías, a company specializing in the manufacturing of custom computer equipment and advanced technical support. With over 9 years of experience in the IT sector, I have led the comprehensive management of technological services, from pre-sales to post-sales, ensuring efficient solutions and maximum customer satisfaction.
Before founding SNT, I worked in various companies in the sector, gaining solid experience in operating system migrations, hardware and software installation and configuration, field support, and supervision of technicians in technological deployments. I have worked in demanding environments, such as the banking and corporate sectors, optimizing processes and ensuring the operational continuity of IT infrastructures.
My strategic and problem-solving approach has allowed me to manage teams, coordinate projects, and improve the technological performance of companies. I am a results-oriented professional with strong leadership skills and the ability to solve complex problems. My commitment to excellence enables me to offer comprehensive, personalized service tailored to each client.
Specialties: Technical support, hardware, IT optimization, system administration, technological infrastructure management, and customer service.
Spanish
Native or bilingual
Can work on-site
Madrid (up to 50km)
Experience
- SNT SERVICIOS NUEVAS TECNOLGIASSUPERVISOR COORDINADORMay 2025 - Today (1 year and 1 month)Madrid, SpainEmpresa dedicada al desarrollo y fabricación de equipos informáticos profesionales a medida. Reúne a un equipo con experiencia en hardware, optimización de software y soporte técnico para ofrecer soluciones de sobremesa y portátiles orientadas al ámbito profesional. Además, analiza, diseña y produce estaciones de trabajo y portátiles personalizados basados en tecnologías actuales, con un enfoque en ofrecer un servicio integral y un alto nivel de satisfacción para sus clientes.
- SNT SERVICIOS NUEVAS TECNOLOGÍASAnalista sistemas informaáticosMay 2019 - Today (7 years and 1 month)Madrid, Spain• Dirección y gestión integral de empresa dedicada a la fabricación de equipos informáticos personalizados.• Supervisión de soporte técnico, optimización de software y servicio técnico a clientes.• Organización y planificación estratégica de servicios.. Soporte informatico
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Education
- Information Systems AnalysisUniversidad de las Américas2006
- High School DiplomaHomologado en España (2009) Escuela Industrial San Vicente de Paul1989
Certifications
- ITIL v4FRACTALIA SYSTEM2023
- HP ATA Certified – Designing & Deploying Network SolutionsCENEC2013
Skill set
Categories
- Other