Freelancer profile translated to English.

Description

Specializing in digital customer relations and social media customer support, I help brands, startups, and e-commerce businesses manage their communities and improve customer experience.

I handle private messages, comments, after-sales service, moderation, client follow-up, and daily support with professionalism, responsiveness, and kindness. My goal is to help companies strengthen their brand image, retain their customers, and provide seamless communication across all digital channels.

Organized, attentive, and rigorous, I quickly adapt to the needs of each business to ensure quality customer relations and a positive user experience.

🔹 Customer support

🔹 Customer relations

🔹 Customer care

🔹 Digital customer service

🔹 Social media

🔹 Community management

🔹 Instagram / Facebook / TikTok management

🔹 E-commerce after-sales service

🔹 Comment and private message management

🔹 Customer loyalty

🔹 Customer experience

🔹 Digital communication

🔹 Customer assistance

🔹 Multichannel support

🔹 Social media moderation

🔹 Customer satisfaction

🔹 Community management

🔹 Customer support

🔹 CRM

🔹 Professional communication

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Savta
Website Creator
RETAIL (SMALL BUSINESS)
January 2015 - Today (11 years and 5 months)
Paris, France
💻 Website creation for artisans and freelancers
I help professionals create simple, clear, and effective websites.
🎯 Goal: Be visible online, reassure future clients, and receive serious inquiries, without technical complexity.
🔧 Turnkey websites, designed to save daily time.
Website Creation Website
Getaround
Head of Customer Service
September 2011 - December 2025 (14 years and 3 months)
Paris, France
Sales Expertise – Prospecting, Development, and Loyalty
• Implementation of targeted prospecting strategies (B2B/B2C) to identify new clients and market opportunities.
• Creation and development of a commercial offer aligned with market needs and customer feedback.
• Follow-up and loyalty building with a client portfolio through a personalized approach, fostering lasting trust.
• Conducting satisfaction surveys and analyzing feedback to adjust the offer and improve sales performance.
• Optimization of the sales cycle and continuous improvement of performance indicators (conversion rate, customer retention, average order value).
Process Optimization Customer Service Customer Relations CRM Salesforce