Freelancer profile translated to English.
Back to original languageAbout Laurent
Human Relations & Commercial Transformation Expert
I focus solely on **quality**, never volume.
My job: takingalready interestedprospects (incoming leads, warm leads, hot prospects) and transforming them intoengaged clientsthrough active listening, fine qualification, and a real understanding of their challenges.
As a former field salesperson, I prioritize:
•Trustover pressure
•Conversationover scripts
•Client decisionover mass calls
•Relationshipover volume.
I donotaccept aggressive prospecting, mass cold calling, or volume-based objectives.
I support companies that want afirst human contact**, **premiumand **aligned**, capable of building rapport, clarifying needs, and streamlining the path to sale.
If your goal is to improve the quality of your sales pipeline, increase the conversion rate of your incoming leads, and offer your prospects a professional and reassuring experience, then we can work together.
Available for one-off or recurring missions, anywhere in France.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- CityLifeReal Estate AdvisorOctober 2025 - Today (8 months)Nancy, France
- **Business Opportunity Detection**: Targeted prospecting and identification of high-potential projects in a competitive environment.
- **In-depth Audit and Qualification**: Fine analysis of needs, maturity level detection, and prospect scoring to optimize the sales pipeline.
- **Appointment Setting Management**: Autonomous management of the sales agenda and organization of high-value strategic meetings.
- **Strategic Nurturing and Follow-up**: Rigorous follow-up and personalized prospect support to maintain engagement until decision-making.
- **Relationship Engineering**: Management of complex objections, creation of immediate trust, and continuous improvement of sales scripts.
- Soneo et FoundeverRemote Customer Service RepresentativeSeptember 2022 - June 2024 (1 year and 9 months)Nancy, France
- Incoming Call Management
- Customer Needs Analysis
- Problem Resolution
- Administrative and Back Office Support
- INDEPENDANTDirect Sales & Business Development Expert (Freelance)October 2005 - November 2014 (9 years and 1 month)Reunion
- **Short Sales Cycle Mastery**: 9 years of expertise in direct prospecting (B2C/B2B) with a human-centered and customer satisfaction approach.
- **Emotional Intelligence and Icebreaking**: Unique ability to create immediate trust in cold environments ("door-to-door") and capture attention from the first seconds.
- **Sales Psychology and Closing**: Advanced management of complex objections, negotiation, and autonomous sales closing.
- **Resilience and Discipline**: Management of a significant daily volume with a constant focus on conversion rates and the quality of the sales pitch.
- **"Hot" Needs Analysis**: Instant identification of prospect motivation levers to adapt the pitch in real-time.
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Education
- Professional Title Manager in a Retail EnvironmentFormateur de Bourbon2017Manager en Univers Marchand
- BTS in Real Estate ProfessionsLycéé Saint Exupéry, Les Avirons ; La Réunion2005Brevet de technicien supérieur