Laurent Lasota

I am an interim manager specializing in customer service and operations, with over 25 years of field experience, including several assignments in critical contexts.

I intervene when customer service becomes an issue of continuity, performance, or business risk:

- managerial absence or leadership crisis,

- loss of operational control,

- complex transformation (carve-out, post-merger, model change),

- degradation of customer satisfaction or key indicators.

My role: to quickly regain control, secure the business, and bring the organization back under management.

Specifically, my interventions focus on:

- stabilizing operations and teams,

- establishing clear governance and KPIs useful for decision-making,

- optimizing processes and organizations,

- creating measurable short-term value.

I combine strong operational legitimacy (contact centers, production, team management) with the ability to liaise with general management and executive committees.

If your business is under pressure or entering a critical phase, let's talk simply.